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Knowledge base
General
General FAQ
109
What is Shiptheory?
How Much Does Shiptheory Cost?
Shipping Rules Explained
What is a Channel?
What is a Carrier?
View all 109
Getting Started
13
Which Channels are supported by Shiptheory?
Which Carriers are supported by Shiptheory?
Setting up your Shipping Rules
Shipping Statuses
How to use Shiptheory
View all 13
Advanced Configuration
28
Shiptheory IP Addresses
How to Schedule Shipments with Shipping Rules
Updating Shipment Details with Rules
Highland and Northern Irish Postcodes - Used for Shipping Rules
Auto Archiving Shipments in Shiptheory
View all 28
Billing FAQ
19
Why Am I Being Charged Tax and how do I add my Tax ID?
How can I get copies of my invoices?
Updateing payment cards: How to change the payment details used to bill your account
What are Bolt-Ons?
Switch between monthly and annual billing
View all 19
Terms, Conditions and Legal
3
Service Level Agreement (SLA)
Requirement of NDA/Contract to obtain API Docs
Shiptheory Cyber Security Policy
Returns
8
Which Carriers Support Return Labels?
Shiptheory Returns Portal
Setting Up your Shiptheory Returns Portal
Using the Shiptheory Returns Portal
Shiptheory Returns Dashboard in Depth
View all 8
Shipping Internationally
5
European Commission Acceptable Goods Description
Recipient tax numbers in Shiptheory
What postcode should I use when sending orders to Abu Dhabi?
List of Postal Codes
What is a Senders Deferment Account?
what3words
1
what3words and Shiptheory
Shipment Tags
5
Adding and Removing Tags to and from Shipments
Managing Shipment Tags in Shiptheory
Filtering by Shipment Tags in the Advanced Dashboard
Using Shipment Tags with Shipping Rules
Viewing Shipment Tags associated with shipments
Reporting
1
Configuring Automatic Email Reporting in Shiptheory
Couriers
13ten
2
When are 13ten Labels Chargeable?
Getting Started with 13Ten and Shiptheory
Address-Only Labels
2
Unable to load your Universal carrier settings.
How to setup Address Only Labels
Amazon Multi-Channel Fulfillment
2
How To Connect Your Amazon Account With Shiptheory Multi-Channel Fulfillment
When does Shiptheory download tracking information from Amazon MCF?
Amazon Buy Shipping
5
How To Connect Shiptheory's Amazon Buy Shipping Integration With Your Amazon Account
A valid Amazon Order ID can not be found for this order
Amazon Buy Shipping - Package Sizes & Dimensions
How does Amazon Buy Shipping work in Shiptheory?
Amazon Buy Shipping - Only book with specific carriers and services
Amazon Shipping
6
How To Connect Your Amazon Account With Shiptheory's Amazon Shipping Integration
Selecting Your Amazon Shipping Services
Selecting Amazon Shipping Delivery Enhancements
Amazon Shipping error: "Error fetching shipping rates: (400) Invalid input: The API has faced an Unknown Error"
Restricting Amazon Shipping to specific carriers and/or services
View all 6
An Post
3
Getting Started with Shiptheory and An Post
Booking a Click & Collect shipment with An Post
An Post: "The number of parcels cannot be greater than the total number of shipment contents"
APC
18
Connect your APC account to Shiptheory
Pickup date must be a valid date / time
You must enter a value for Goods Type
Please answer the outstanding issues
APC Horizon Setup
View all 18
Aramex
3
How to send a Cash on Delivery shipment with Aramex
Getting Started with Aramex and Shiptheory
Sending Insured shipments with Aramex
Asendia
6
Getting started with Asendia and Shiptheory
Advanced Asendia Settings in Shiptheory
Asendia: "BadRequest Unable to find a matching product/service combination"
Asendia: "BadRequest Product/Service combination not available"
Can't find your normal Asendia service?
View all 6
Australia Post
5
Getting started with Australia Post and Shiptheory
Getting and Updating your Australia Post Services
Choosing your label size for Australia Post
Australia Post End of Day
How to Request an API Key
Bring
2
Bring API User ID and API Key
Why are my Pakke i postkassen labels smaller?
Canada Post
3
Getting Started with Canada Post
Currency Conversion with CanadaPost
Canada Post: Address validator
Caribou
4
How Connect Caribou
Where Can I find my Caribou Shipments?
What Caribou Services Are Available In My Shiptheory Account?
Shipments are failing with "Call to Caribou API/ create failed" error message
Circle Express
1
Connect Your Circle Express Account To Shiptheory
CSM Logistics
4
How to integrate with CSM Logistics
CSM Logistics: Alphanumeric Characters
CSM: No Products Defined
CSM: Minimum Weight Limit
Despatch Bay
4
Despatch Bay API Username & Key
When am I charged for Despatch Bay labels?
Despatch Bay Tracking Number Not Provided
Despatch Bay: How can I use Parcelforce Express 48?
Deutsche Post
10
Getting started with Deutsche Post and Shiptheory
Do I need to Manifest with Deutsche Post?
Deutsche Post: Do I need to print a Commercial Invoice?
Manifesting Deutsche Post Shipments & Air Way Bill Labels
Deutsche Post: Number of Air Way Bill Labels
View all 10
DHL
28
Applying for DHL Site ID and API Password
End Of Day Manifest
DHL Archive Label
The system could not verify your billing account number
System Unavailable
View all 28
DHL Germany (DHL.de)
5
Getting started with DHL.de and Shiptheory
How to find your DHL.de Customer Number and Contract Billing Numbers
DHL.de: "A clear recipient street address building number could not be detected"
DHL.de Credentials not being accepted by Shiptheory
DHL.de: Multiple Box Shipments
DHL Parcel UK
10
Getting Started with DHL Parcel UK and Shiptheory
DHL Parcel UK: Delivery Email / Contact Number is required
DHL Parcel UK: Delivery Notifications
Booking a DHL Parcel UK shipment with Extended Cover
DHL Parcel UK: Understanding collections
View all 10
DHL Parcel UK (REST API - Legacy)
9
Getting Started with DHL Parcel UK and Shiptheory
DHL Parcel UK: Delivery Email / Contact Number is required
DHL Parcel UK: Delivery Notifications
Booking a DHL Parcel UK shipment with Extended Cover
DHL Parcel UK: Weekend & Bank Holiday parcel collections (Deferred API)
View all 9
DHL Parcel UK (UK Mail - Legacy)
12
Connect your UK Mail (DHL Parcel UK) account to Shiptheory
Packet+ Return Address
UK Mail Signature Options
Validation failed. User XXX is not authorized to use Account XXX.
Shipping to Ireland with UKMail
View all 12
DPD & DPD Local
47
Connect your DPD account to Shiptheory
Connect your DPD Local account to Shiptheory
Error code 1014 - Account on stop
Error code 1019 - Number not in range
Error code 1021 - Service Denied
View all 47
DPD Belgium (DPD.be)
1
Getting started with DPD.BE and Shiptheory
DPD Germany (DPD.de)
4
Getting Connected with DPD.de and Shiptheory
DPD.de Delivery Notifications Options
Booking a DPD.de Parcel Shop Delivery Shipment
DPD.de International Shipments Customs Charges Responsibility
DPD Hungary (DPD.hu)
4
DPD.hu: Pick Up Date Explained
Getting started with DPD.hu and Shiptheory
DPD.hu: How to Specify Cash On Delivery Reference
DPD.hu: How to specify PudoID
DPD Ireland (DPD.ie)
9
Getting started with DPD.ie and Shiptheory
Booking a Pickup at Parcel Shop shipment with DPD.ie
DPD Ireland - Shiptheory Advanced Settings
A Sender EORI or VAT number is required to send international shipments
How do I enable Paperless Trade (ECD) through DPD.ie?
View all 9
DPD Netherlands (DPD.nl)
9
Getting started with DPD.nl and Shiptheory
Booking a Pickup at Parcel Shop shipment with DPD.nl
DPD.nl International Shipments Customs Charges Responsibility
DPD.nl Delivery Notifications options
Add Higher Insurance cover to a DPD.nl shipment
View all 9
DX Despatch Manager
2
Getting Started with DX Despatch Manager
DX Despatch Manager: Windsor Framework Update
DX Express (DX Courier & DX Secure)
5
Email Address or Telephone Numbers aren't being supplied on DX Courier shipments
DX Express: Sending to Ireland
Print the Shipment ID or Order ID on DX Express Labels as the Consignment Number
Getting Started with DX Express (Secure/Courier) and Shiptheory
DX Postcode Invalid Error
DX Freight (DX 1-Man & DX 2-Man)
6
Getting Started with DX Freight, 1-Man & 2-Man and Shiptheory
DX Freight, 1-Man & 2-Man Integration Credentials
DX Freight - Company Name isn't printing on my shipping label
DX Freight: Sending to Ireland
DX 1-Man (F014) Invalid ConsignmentReference2 length
View all 6
EVRi Business Account
5
Access Denied For Customer
EVRi Business Account Setup
Cancelling EVRi Business Account Labels
Getting started with your EVRi Business account
Do Evri Business support sending multiple boxes?
EVRi Corporate Account
12
How do I cancel EVRi Corporate Labels?
Why are delivery instructions not shown on the label?
Does Shiptheory book EVRi Corporate Collections?
Does Shiptheory support EVRi ParcelShop?
The Shipment Value on International EVRi Corporate Labels is Incorrect
View all 12
FedEx
41
2012 - Shipper/origin country is not Thermal Air WayBill enabled
FedEx Developer Key & Password
Moving From Test to Production
Unable to create label 2039 (Incomplete commodity description 1)
FedEx 8336 Service is Not Allowed
View all 41
FedEx New
12
FedEx End-User Licence Agreement (EULA)
FedEx: FedEx Ground Economy (formally Smart Post) Hub IDs
FedEx: How to set the shipment Recipient to pay for shipping charges
How to add a B13A Export Declaration to a Canadian export shipment with FedEx
FedEx Shipments from United States to China, Russia & Venezuala
View all 12
GLS France
2
Connecting GLS France and Shiptheory
Booking a Shop Delivery shipment with GLS France
GLS Germany
2
Connecting GLS Germany and Shiptheory
Booking a Shop Delivery shipment with GLS Germany
GLS Ireland
2
Connecting GLS Ireland and Shiptheory
Booking a Shop Delivery shipment with GLS Ireland
GLS Netherlands
4
Booking a ShopDelivery shipment with GLS.nl
Getting Started with GLS Netherlands and Shiptheory
Sending Shipment Notification Emails with GLS.nl
GLS Netherlands Notification Option
Fast Despatch Logistics
3
Getting Started with Fast Despatch Logistics and Shiptheory
Fast Despatch Logistics Advanced Settings
Fast Despatch Logistics: UUID not available
Hermes DE
2
Getting Started with Hermes DE and Shiptheory
Reconnecting to Hermes DE
HIVED
2
Connecting HIVED to Shiptheory
Getting the most out of your HIVED integration
ILG
5
Connecting Shiptheory with ILG
ILG Product Value
ILG: Shipping Duties and Import Taxes
Specifying a Reason for Export with ILG
Country of Manufacture on products to ILG
InPost
8
Connect your InPost account to Shiptheory
InPost Parcel Sizes
How Shiptheory Extracts InPost Locker IDs
Target Locker Id Is Not Found
No InPost Locker Was Found In The Delivery Address
View all 8
InstaDispatch
1
Connecting Shiptheory and InstaDispatch
Jersey Post
5
Getting started with Jersey Post and Shiptheory
Getting and Updating your Jersey Post Services
Defining Parcels with Jersey Post
Jersey Post products, parcels and weights explained
Jersey Post End of Day (EOD)
Landmark Global
5
Connecting Landmark Global and Shiptheory
Landmark Global: Sender's Address
Adding Insurance to a Landmark Global shipment
Landmark Global: Delivery Instructions
Landmark Global: How to generate a Final Mile label
LF&E Transport
4
Getting Started with LF&E Transport & Shiptheory
Booking an LF&E Transport shipment with Insurance
Booking an LF&E shipment with mixed package sizes
International Shipments with LF&E Transport
Norsk
3
Getting Started with Norsk and Shiptheory
Norsk: Enabling Paperless Trade
Norsk Error List
P2P Mailing
5
P2P Mailing Setup
P2P PUDO Service Availability
P2P Return FedEx Tracking Number
P2P Set Default Shipment Cost
How to cancel your P2P Mailing shipment
Packeta
2
Getting Started with Packeta and Shiptheory
Changing your shipping location for your Shiptheory Packeta shipments
Packfleet
3
How to connect your Packfleet and Shiptheory accounts
Set Packfleet Shipment Collection Times
How To Specify Packfleet Delivery Times
Pall-Ex
11
Shipping Pallets with Pall-Ex
Do my Pall-Ex consignments show in Solitaire or Twine?
How To Integrate with Pall-Ex
Does Shiptheory Work With MyNexus
What services can you choose the delivery date?
View all 11
Palletforce
5
Shipping Pallets with Palletforce
Can I see my Palletforce consignments in Alliance?
Getting started with Palletforce and Shiptheory
Same Tracking Number for all Shipments
Palletforce Settings
Pallet-Track
6
Connecting Pallet-Track to Shiptheory
Shipping with Pallet-Track and Package Sizes
Shipping Oversize Pallets with Pallet-Track
Collection Cutoff Times and Pallet-Track
Pallet-Track Consignment Types
View all 6
Palletways
7
Getting started with Palletways
Specifying the Number of Lifts with Palletways
Specifying an Aggregate Weight with Palletways
Shipping Pallets with Palletways
Using Pallet/Package Weight as Pallet Quantity with Palletways
View all 7
Palletways (Legacy)
6
Shipping Pallets with Palletways
There was an error getting this label: consignment data not found
Palletways accepted the shipment. Tracking number not provided.
Specifying a Number of Lifts
Using Package Weight as Pallet Quantity
View all 6
Panther Logistics
3
Panther Logistics and Calculated Cube Volume
Getting Started with Panther Logistics
Updating an existing booking with Panther Logistics
Parcel Station
1
Parcel Station Setup
Parcel2Go
1
Connecting Shiptheory and Parcel2Go
Parcelforce
35
Connect your Parcelforce account to Shiptheory
ServiceCode is not available for this shipper location
Parcelforce "Router Label Required"
Error: UnitWeight must be a positive number no longer than 5 digits
Error making call to FedEx
View all 35
Pitney Bowes
3
Getting Started with Pitney Bowes
Pitney Bowes: Manifest Failures
Using Package Sizes with Pitney Bowes
Polar speed
2
Getting Started with Polar Speed
Specify multiple boxes and different temperatures in Polar Speed
Postnord
2
PostNord Sweden
Postnord setup
PostNord International
2
Getting started with PostNord International and Shiptheory
PostNord International Advanced Settings in Shiptheory
ProCarrier
2
Getting Started with Pro Carrier and Shiptheory
Re-booking International Shipments with Pro Carrier
Royal Mail
56
Connect your Royal Mail to Shiptheory
Service is not enabled for this account. Error code: E1090
Shipment numbers are exhausted. Error code: E1149
Shipping On The Weekend
What Is The Royal Mail Digital Certificate?
View all 56
Royal Mail Netdespatch
10
Royal Mail Netdespatch email confirmation when booking in shipments
Royal Mail Netdespatch
Royal Mail Netdespatch - How to Batch Cancel Orders
Royal Mail Netdespatch - Invalid Tariff Code
Royal Mail (Netdespatch) Manifest
View all 10
Samos
3
Getting Started with Samos
Samos Error: "Parcel with this order reference already exists!"
Samos Error "We are sorry but we do not support labels to Russia at present"
Sendle
2
Getting Started with Sendle and Shiptheory
Specifying Parcel Sizes with Sendle
SkyNet
1
Required details for integrating with SkyNet
Spring Global Mail
3
Getting started with Spring Global Mail and Shiptheory
Spring Global Mail Common Errors
Spring Global Mail routed services explained
Starlinks
3
Connecting Starlinks to Shiptheory
Getting the most out of your Starlinks Integration Settings
Do Starlinks Support Sending Multiple Boxes?
Swiss Post
8
Getting started with Swiss Post and Shiptheory
Swiss Post Delivery Notifications
Printing the Sender's Address or Logo on Shipping Labels
Swiss Post Delivery Notification Free Text
Swiss Post - Shiptheory Advanced Settings
View all 8
The Delivery Group
3
Connecting The Delivery Group to Shiptheory
Carrier service grouping for The Delivery Group
ETrak Bound Printed Matter service
The Pallet Network (TPN)
8
Getting Started with The Pallet Network & Shiptheory
Booking a shipment with Full Value Cover (Insurance)
Booking a shipment with multiple pallet sizes
Booking a Dedicated Day shipment
Booking a Booked Slot or Timed shipment
View all 8
TNT
19
TNT Paper Manifest
TNT Delivery Instructions on Label
Why aren't consignments appearing in myTNT?
CON_REFERENCE_NOT_RECOGNISED error in shipment history
TNT Order Failed: Article weight must be entered
View all 19
Transglobal Express
3
Connecting Transglobal Express and Shiptheory
Booking collections with Transglobal Express
Transglobal Express - Shipment, package and product weights explained
Tuffnells
17
Tuffnells EDI Setup
Managing Your Tuffnells Manifest
Tuffnells Label Show Test Barcode - Activation
Tracking Tuffnells Consignments
Removing The Tuffnells Logo from Labels
View all 17
UPS
3
How To Connect Your UPS Shipping Account With Shiptheory
UPS error: (250002) Invalid Authentication Information.
UPS Services
UPS (Legacy)
29
Sender's Address Line 2 Not Showing on UPS Label
UPS (Legacy) Services
End of day reports
UPS Missing or invalid shipper number (120100)
Address Validation Error on ShipTo address (120802)
View all 29
USPS
6
Getting Started with USPS and Shiptheory
USPS Shipment Notification Emails
USPS: Address Validation
How to generate a USPS SCAN form (Manifesting)
USPS Weight Values
View all 6
USPS Discounted Rates
2
Getting Started with USPS Discounted Rates
Issues with signing into USPS Discounted Rates
Voyager Logistics
1
Integrating with Voyager Logistics
Walkers Transport
5
Getting Started with Walkers Transport and Shiptheory
Specifying the Number of Lifts with Walkers Transport
Specifying an Aggregate Weight with Walkers Transport
Shipping Pallets with Walkers Transport
Walkers Transport: Unable to book over Bank Holidays
Whistl
9
Getting Started with Whistl and Shiptheory
Whistl Error - No Suitable Service
Whistl Advanced Settings Explained
Whistl Formats Explained
Will a Route Genie Whistl account work?
View all 9
Yamato Europe
2
Yamato Europe Setup
How does Shiptheory manifest with Yamato Europe?
Yodel
4
Yodel Setup
Data error - commit failed - Column 'extraref1' cannot be null
No Postal Code routing found for delivery - Error Code: 8061
Where To View/Cancel Orders Booked With Yodel.
Zedify
4
Connecting Zedify and Shiptheory
Connect your Zedify and Shiptheory Products
How to generate labels for Zedify shipments
Zedify: Products Mode explained
Channels
Adobe Commerce
8
How to integrate with Adobe Commerce
Commodity Code, Manufacturer Country, Composition & Description from Adobe Commerce
Adobe Commerce Commodity Data
Specifying Delivery Date and Ship Date in Adobe Commerce
Falling back to Product Cost Price in Adobe Commerce
View all 8
Amazon Central
6
How To Connect Your Amazon Account With Shiptheory Amazon Central
When Does Shiptheory Receive My Amazon Orders?
Amazon Prime Orders
My Amazon Shipment Customer Address Data Has Been Removed
Amazon: Acceptable Use Policy & Data Protection Policy
View all 6
BigCommerce
14
Connecting BigCommerce and Shiptheory
Specifying the number of boxes for a BigCommerce Order or Shipment
Processing Orders and Shipments from BigCommerce
BigCommerce Prefix Explained
BigCommerce App Settings
View all 14
Bluepark
12
Connecting Bluepark and Shiptheory
Multiple Shipments on Bluepark
How to Specify Number of Boxes for a Shipment in Bluepark
How to Include Discounts in Shipment Values in Bluepark
Processing Shipments from Bluepark
View all 12
Brightpearl
31
How to Bulk Process Orders in Brightpearl for Shiptheory
How to integrate with Brightpearl
Embedding Shipping Labels in Brightpearl
Brightpearl: Set as Packed
How to Print Multple Labels for Multiple Boxes
View all 31
ChannelGrabber
5
ChannelGrabber API Limit
This Shipment is Not Ready for Processing
ChannelGrabber Order Download Delay
First Name and Last Name Display Wrong
End of Shipping Support for ChannelGrabber
Cin7
3
Enable Weights in Cin7
How to Connect Cin7 Omni to Shiptheory
How to use Cin7 with Shiptheory.
Cin7 Core (DEAR)
3
Getting Started With Cin7 CORE (Dear) Systems
Where does the Shipping Method come from within Cin7 CORE (DEAR)?
Where do the Delivery Instructions come from in Core7 CORE (DEAR)?
eBay
6
How to integrate with eBay
When does Shiptheory receive my eBay orders?
How to use eBay Shipping Methods with Shiptheory
eBay Rejecting APC Tracking Numbers: Could not upload tracking information for Order
Does Shiptheory support eBay's Virtual Tracking Number?
View all 6
Etsy
6
Connecting your Etsy Shop with Shiptheory
Etsy Advanced Settings
When does Shiptheory receive my Etsy orders?
IOSS Number from Etsy
ETSY Plus: How to add SKU's to products
View all 6
Exact
3
Deliveries from Exact are not being pulled into Shiptheory
How to integrate with Exact
How do I find out what the target company id is (aka division id)
Katana
3
How to integrate with Katana
How to print Shipping Labels from Katana
Katana Multiple Shipping Location Senders Address Support
Khaos Control Cloud
1
How to Integrate Khaos Control with Shiptheory.
Magento
38
How to integrate with Magento
Magento Shipping Prices and Quotes
Unable To Connect To Magento
Why Are Magento Orders Not Ready?
Configuring Magento Order Statuses
View all 38
Magento 2
24
Installing Shiptheory on Magento 2
Why Are My Magento 2 Orders Not Coming Through?
Migrating From Magento 2 Beta to Magento 2
How to integrate with Magento 2
Magento 2 Commodity Data
View all 24
Microsoft Dynamics 365 Business Central
11
Finding the Tenant ID, Client ID & secret and Company ID from Microsoft Dynamics 365 Business Central
Generating new Client ID and secret for Microsoft Dynamics 365 Business Central integration
Connecting Microsoft Dynamics 365 Business Central to Shiptheory
Configuring Microsoft Dynamics for Warehouse Shipment
Business Central API Guide
View all 11
NetSuite (Legacy)
2
Connecting NetSuite to Shiptheory
Creating Netsuite Item Fulfillments with Shiptheory
NetSuite
8
Connecting NetSuite to Shiptheory
Using Custom Fields in NetSuite
NetSuite Addresses
Why aren't my NetSuite orders appearing in Shiptheory?
Using Native Field Overrides in NetSuite
View all 8
Not On The High Street
2
How to integrate with Not On The High Street
When does Shiptheory receive my Not On The High Street orders?
OnBuy
7
How to Connect OnBuy to Shiptheory
How to Print Shipping Labels from OnBuy
OnBuy API Limits
Tracking Numbers in OnBuy
OnBuy Product Weight, Value and Commodity Data
View all 7
Peoplevox
6
Connecting Peoplevox to Shiptheory
Using Attribute fields Mapping In Peoplevox
Using Native Field Overrides in Peoplevox
PeopleVox: Specifying multiple boxes per a consignment
Peoplevox: Multiple Package Consignments
View all 6
Seller Dynamics
3
How To Integrate with Seller Dynamics
How to print shipping labels from Seller Dynamics
Resolving "This Seller Dynamics account has already been connected to Shiptheory"
Shift4Shop (3dcart)
4
How to Connect Shift4Shop (3dcart with Shiptheory
How to print shipping labels from Shift4Shop (3dcart)
Shift4Shop (3dcart) Dispatch Date and Cutoff Time
Commodity Data from Shift4Shop (3dcart)
Shopify Stores
24
How to connect your Shopify store with Shiptheory
Should Shiptheory download Shopify Fulfillments or Fulfillment Orders?
How To Specify the Number of Boxes for a Shopify Stores Shipment
Receiving Product Commodity Information from your Shopify Store
Set Shiptheory To Use Your Shopify Store Fulfillment Location Addresses
View all 24
Squarespace
3
Getting Started with Squarespace and Shiptheory
When does Shiptheory receive my Squarespace orders?
Delivery Instructions from Squarespace
Stok.ly
3
How to connect Stok.ly to Shiptheory
How to send orders from Stok.ly to Shiptheory
How to specify your carrier and service when sending from Stok.ly
TradeGecko
13
Getting Started with TradeGecko and Shiptheory
Shipping your Orders with TradeGecko and Shiptheory.
TradeGecko order weight is incorrect or appears as 0 in Shiptheory
How to integrate with Tradegecko
Specifying multiple shipping boxes or parcels in TradeGecko
View all 13
TikTok
5
Connecting TikTok to Shiptheory
Setup Shipping Options to Ship by Seller
Approved Carriers on TikTok and Tracking Number update
How long does it take for TikTok orders to enter Shiptheory?
Asterisks censoring customer details in TikTok shipments
Unleashed
15
When Does Shiptheory Receive my Unleashed Orders?
How to integrate with Unleashed
Ignore Previously Completed Orders
Multiple Boxes From Unleashed
Why Unleashed Orders come in without Value
View all 15
VisualSoft
7
Not All Orders Downloading from VisualSoft
Email Notifications from VisualSoft
Stop Visualsoft Sending Automatic Dispatch Email
Tracking Number not showing in Visualsoft
How to integrate with VisualSoft
View all 7
Wix
4
How to Connect Wix with Shiptheory
How to print Shipping Labels from Wix
Why is the shipping address blank on orders downloaded from Wix?
Linking Wix Shipping Methods To Shiptheory
WooCommerce
25
WooCommerce advanced settings in Shiptheory
How to Disconnect WooCommece
WooCommerce Requirements / Common Troubleshooting
How to check WooCommerce Version
How to enable WooCommerce REST API
View all 25
Xero
11
Failed to get Xero OrganisationID
Xero API Limit
How to Connect Xero and Shiptheory
When do Invoices Download from Xero to Shiptheory?
How to use Product Fields with Xero and Shiptheory
View all 11
Zapier
1
How to use Zapier to integrate with hundreds of channels
Zoey
4
How to integrate with Zoey
Testing your first shipments from Zoey to Shiptheory
Zoey's advanced options in Shiptheory
How to Reset Your Zoey Configuration
Printing
Printers & Printing
39
Printnode Cannot Connect - Does Disconnect Cycle
Automatic printing Set Up
Shiptheory Print Client - Windows Setup
Nothing is printing with automatic printing
When printing PDF labels from the browser they don't fit
View all 39
Integrated labels
10
Creating a new Integrated labels template
Designing an Integrated Labels template
Integrated Labels Custom Text Field placeholders
Adding Barcodes to Integrated Labels
Product Table is empty on Integrated Labels
View all 10
User-Specific Printing
3
Sales Channel User-Specific Printing
Supported User-Specific Printing Sales Channels
Default Printer Specific to a Shiptheory User
DaboPrint
1
What is DaboPrint?
Customs Documents
General
6
Customs Documentation in Shiptheory
How to set up Customs Documents in Shiptheory
Which Carriers Support Paperless Trade (ETD) Through Shiptheory?
Signature and Company Stamp on Customs Documentation
How do I setup Default Commodity Information?
View all 6
CN22 & CN23
2
How To Print CN22 Customs Declarations
How To Print CN23 Customs Declarations
Commercial Invoice
3
How To Print Commercial Invoices
Updating your Commercial Invoice Export Declaration
CN22 not respecting consignment category
Barcodes and Picking
General
7
Barcode has too many numbers in it
Barcode scanning
Order Picking Magic Barcodes
Configuring your Pick Pack Ship settings
Getting started with Pick Pack Ship
View all 7
USB Scales
General
4
USB Scales
USB Scales Not Available
Managing Decimal Place with USB Scales
Request Support for USB Weighing Scales
Partners
General
5
Do we have a partner or referral program?
Partnership Programme
Can the Shiptheory Print Client be downloaded on a server?
Which manifests in Shiptheory can be printed, and which manifests are needed?
Order References
Third Parties
1
For new carriers
Importing & Exporting Data
CSV
6
Uploading Orders with CSV
Adding shipment and product information to a CSV export
Exporting shipments to a CSV
Product CSV Upload Page
Why won't my CSV Import Work?
View all 6
Misc.
Misc.
6
Remote Support Request
Sponsored Feature Request Commissions
Sectigo Breaking SSL Update: AddTrust External CA Root Expiration
Requesting the Deletion of your Personal Data under GDPR
Shipment Pop-Up won't load
View all 6
Exporting
Commodity Information
2
Product Commodity Information
Does Shiptheory support commodity information from Bluepark?
Shiptheory API
Using the API
15
Creating a test account for the Shiptheory API
PHP Token Request
API Troubleshooting
PHP Service List Request
Finding Your Carrier Increment
View all 15
Handwritten Notes
Using Handwritten Notes
4
Creating templates for your handwritten notes
Handwritten Notes and Shipping Rules
Generating and Printing Handwritten Notes
Configuring the Generation of Handwritten Notes based on the Gift Message.
Inventory Management
Using Inventory Sync
5
How to use Inventory Sync
Inventory Sync supported channels
How to setup a stock location in Shopify
How to setup a stock location in WooCommerce
How to setup a stock location in Amazon Central
Internal Only
Amazon Shipping
1
Shipment error: "Internal 500 Error. We encountered an Internal error."
Branding Tracking
General FAQ
5
Which carriers support Branded Tracking?
How to enable Branded Tracking within Shiptheory
How do my customers access my Branded Tracking page?
What happens when I enable Branded Tracking with Parcelforce?
What happens when I enable Branded Tracking with DPD?
