Shiptheory has the ability to pick up any shipments that are created within your Magento store. However, it is important to remember that within Magento, a shipment is not the same as an order. To provide you with an example, you may have an order for 10 items, but only create 2 shipments for that order, potentially being shipped on different days. Shiptheory will handle each shipment differently depending on the situation.


In order to get started. please download the Shiptheory Magento extension here. Once you have accessed the link, a new window will open, from here please extract the downloaded zip file, located as below:

From here, please open the 'Magento-Extension-master' folder, located as below:

After opening the folder, you will find the 'app' and 'skin' directories, please upload these to your Magento root directory.

From here, please complete the following steps:

  1. Clear your Magento cache
  2. Log out and then back into the Magento admin panel
  3. When back in your Magento storenavigate to 'System->Configuration->Shiptheory' and follow the instructions. 

    At this stage you will need to ensure 'enabled' is set to 'yes'. You will also require access to your Shiptheory API key, in order to find it, please follow the steps in 'set up'.

  4. After inserting your Shiptheory API key, please make sure you save your changes, as shown below:

Set up

After signing up with Shiptheory you will be prompted to both select and configure your channel. From this page. you will need to scroll down and click the Magento option. This will enable it within your account and then redirect you to where you can connect i

Having enabled Magento, you will be redirected to the following page. It is here you will locate your Shiptheory API key.

Once the extension is successfully installed within Magento, please test the connection between Magento and your Shiptheory account.

In order for Shiptheory to successfully process your orders from Magento, we will also need to know the unit of measurement you use for weight. Please ensure that you select the same unit as the one currently in use within your Magento account.

After selecting the correct unit preference, you will see the final set up requirement, notification options. It is this setting that will tell Shiptheory whether or not to trigger an order update email, via Magento, to your customer. Having selected either 'yes' or 'no', please save your Magento set up, as shown below:

Having saved your work, you should now start seeing your shipments appear on your Shiptheory dashboard.  

Additional Information

For a additional information on creating shipments in Magento, check this article here. You can also read more about our more advanced Magento settings here.  

If you would like any clarity on the above, or would like us to complete the install for you, please contact customer support on 0117 403 4313. Alternatively, you can email us here.