How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to Connect 3dcart with Shiptheory
How to print shipping labels from 3dcart
3dcart Dispatch Date and Cutoff Time
Commodity Data from 3dcart
How to obtain your Amazon Seller ID and MWS Authorisation Token
Shiptheory & Amazon Seller Fulfilled Prime
Getting started with Amazon and Shiptheory
Why is my Amazon order showing as 'Not Available' and 'Not Ready' in Shiptheory?
When does Shiptheory receive my Amazon orders?
See all 13 articles
Connecting BigCommerce and Shiptheory
Specifying the number of boxes for a BigCommerce Order or Shipment
Processing Orders and Shipments from BigCommerce
BigCommerce Prefix Explained
BigCommerce App Settings
See all 9 articles
Connecting Bluepark and Shiptheory
Multiple Shipments on Bluepark
How to Specify Number of Boxes for a Shipment in Bluepark
How to Include Discounts in Shipment Values
Processing Shipments from Bluepark
See all 10 articles
Updating the Shipping Method in Brightpearl from Shiptheory
How to Bulk Process Orders in Brightpearl for Shiptheory
How to integrate with Brightpearl
Embedding Shipping Labels in Brightpearl
Set as Packed
See all 32 articles
ChannelGrabber API Limit
This Shipment is Not Ready for Processing
ChannelGrabber Order Download Delay
First Name and Last Name Display Wrong
End of Shipping Support for ChannelGrabber
Enable Weights in Cin7
How to Connect Cin7
How to use Cin7 with Shiptheory.
Getting Started With Dear Systems
DEAR Systems: Failed To Connect to Shiptheory
Where does the Shipping Method come from within DEAR?
How to integrate with eBay
When does Shiptheory receive my eBay orders?
How to use eBay Shipping Methods with Shiptheory
eBay Rejecting APC Tracking Numbers: Could not upload tracking information for Order
Does Shiptheory support eBay's Virtual Tracking Number?
See all 6 articles
Connecting your Etsy Shop with Shiptheory
Etsy Advanced Settings
When does Shiptheory receive my Etsy orders?
IOSS Number from Etsy
Deliveries from Exact are not being pulled into Shiptheory
How to integrate with Exact
How do I find out what the target company id is (aka division id)
Khaos Control Cloud
How to Integrate Khaos Control with Shiptheory.
How to integrate with Magento
Magento Shipping Prices and Quotes
Unable To Connect To Magento
Why Are Magento Orders Not Ready?
Configuring Magento Order Statuses
See all 38 articles
Installing Shiptheory on Magento 2
Why Are My Magento 2 Orders Not Coming Through?
Migrating From Magento 2 Beta to Magento 2
How to integrate with Magento 2
Magento 2 Commodity Data
See all 20 articles
Not On The High Street
How to integrate with Not On The High Street
When does Shiptheory receive my Not On The High Street orders?
How to Connect OnBuy to Shiptheory
How to Print Shipping Labels from OnBuy
OnBuy API Limits
Tracking Numbers in OnBuy
OnBuy Product Weight, Value and Commodity Data
See all 7 articles
How To Integrate with Seller Dynamics
How to print shipping labels from Seller Dynamics
How to integrate with Shopify
How do I fulfil Shopify orders into Shipments?
Mapping Shipping Methods from Shopify
Multiple Boxes From Shopify
See all 23 articles
Getting Started with Squarespace and Shiptheory
When does Shiptheory receive my Squarespace orders?
Getting Started with TradeGecko and Shiptheory
Shipping your Orders with TradeGecko and Shiptheory.
TradeGecko order weight is incorrect or appears as 0 in Shiptheory
How to integrate with Tradegecko
Specifying multiple shipping boxes or parcels in TradeGecko
See all 13 articles
When Does Shiptheory Receive my Unleashed Orders?
How to integrate with Unleashed
Ignore Previously Completed Orders
Multiple Boxes From Unleashed
Why Unleashed Orders come in without Value
See all 14 articles
Not All Orders Downloading from VisualSoft
Email Notifications from VisualSoft
Stop Visualsoft Sending Automatic Dispatch Email
Tracking Number not showing in Visualsoft
How to integrate with VisualSoft
How to Connect Wix with Shiptheory
How to print Shipping Labels from Wix
Why is the shipping address blank on orders downloaded from Wix?
WooCommerce advanced settings in Shiptheory
How to Disconnect WooCommece
WooCommerce Requirements / Common Troubleshooting
How to check WooCommerce Version
How to enable WooCommerce REST API
See all 22 articles
Failed to get Xero OrganisationID
Xero API Limit
How to Connect Xero and Shiptheory
When do Invoices Download from Xero to Shiptheory?
How to use Product Fields with Xero and Shiptheory
See all 10 articles
How to integrate with Zoey
Testing your first shipments from Zoey to Shiptheory
Zoey's advanced options in Shiptheory
How to Reset Your Zoey Configuration