Shiptheory Support

Adobe Commerce 8

• How to integrate with Adobe Commerce
• Commodity Code, Manufacturer Country, Composition & Description from Adobe Commerce
• Adobe Commerce Commodity Data
• Specifying Delivery Date and Ship Date in Adobe Commerce
• Falling back to Product Cost Price in Adobe Commerce

View all 8

Amazon Central 6

• How To Connect Your Amazon Account With Shiptheory Amazon Central
• When Does Shiptheory Receive My Amazon Orders?
• Amazon Prime Orders
• My Amazon Shipment Customer Address Data Has Been Removed
• Amazon: Acceptable Use Policy & Data Protection Policy

View all 6

BigCommerce 14

• Connecting BigCommerce and Shiptheory
• Specifying the number of boxes for a BigCommerce Order or Shipment
• Processing Orders and Shipments from BigCommerce
• BigCommerce Prefix Explained
• BigCommerce App Settings

View all 14

Bluepark 12

• Connecting Bluepark and Shiptheory
• Multiple Shipments on Bluepark
• How to Specify Number of Boxes for a Shipment in Bluepark
• How to Include Discounts in Shipment Values in Bluepark
• Processing Shipments from Bluepark

View all 12

Brightpearl 33

• How to Bulk Process Orders in Brightpearl for Shiptheory
• How to integrate with Brightpearl
• Embedding Shipping Labels in Brightpearl
• Brightpearl: Set as Packed
• How to Print Multple Labels for Multiple Boxes

View all 33

ChannelGrabber 5

• ChannelGrabber API Limit
• This Shipment is Not Ready for Processing
• ChannelGrabber Order Download Delay
• First Name and Last Name Display Wrong
• End of Shipping Support for ChannelGrabber

Cin7 3

• Enable Weights in Cin7
• How to Connect Cin7 Omni to Shiptheory
• How to use Cin7 with Shiptheory.

Cin7 Core (DEAR) 3

• Getting Started With Cin7 CORE (Dear) Systems
• Where does the Shipping Method come from within Cin7 CORE (DEAR)?
• Where do the Delivery Instructions come from in Core7 CORE (DEAR)?

eBay 7

• How to integrate with eBay
• When does Shiptheory receive my eBay orders?
• How to use eBay Shipping Methods with Shiptheory
• eBay Rejecting APC Tracking Numbers: Could not upload tracking information for Order
• Does Shiptheory support eBay's Virtual Tracking Number?

View all 7

Etsy 6

• Connecting your Etsy Shop with Shiptheory
• Etsy Advanced Settings
• When does Shiptheory receive my Etsy orders?
• IOSS Number from Etsy
• ETSY Plus: How to add SKU's to products

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Exact 3

• Deliveries from Exact are not being pulled into Shiptheory
• How to integrate with Exact
• How do I find out what the target company id is (aka division id)

Katana 3

• How to integrate with Katana
• How to print Shipping Labels from Katana
• Katana Multiple Shipping Location Senders Address Support

Khaos Control Cloud 1

• How to Integrate Khaos Control with Shiptheory.

Magento 38

• How to integrate with Magento
• Magento Shipping Prices and Quotes
• Unable To Connect To Magento
• Why Are Magento Orders Not Ready?
• Configuring Magento Order Statuses

View all 38

Magento 2 26

• Installing Shiptheory on Magento 2
• Why Are My Magento 2 Orders Not Coming Through?
• Migrating From Magento 2 Beta to Magento 2
• How to integrate with Magento 2
• Magento 2 Commodity Data

View all 26

Microsoft Dynamics 365 Business Central 13

• Finding the Tenant ID, Client ID & secret and Company ID from Microsoft Dynamics 365 Business Central
• Generating new Client ID and secret for Microsoft Dynamics 365 Business Central integration
• Connecting Microsoft Dynamics 365 Business Central to Shiptheory
• Configuring Microsoft Dynamics for Warehouse Shipment
• Business Central API Guide

View all 13

NetSuite (Legacy) 2

• Connecting NetSuite to Shiptheory
• Creating Netsuite Item Fulfillments with Shiptheory

NetSuite 18

• Connecting NetSuite to Shiptheory
• Using Custom Fields in NetSuite
• NetSuite Addresses
• Why aren't my NetSuite orders appearing in Shiptheory?
• Using Native Field Overrides in NetSuite

View all 18

Not On The High Street 2

• How to integrate with Not On The High Street
• When does Shiptheory receive my Not On The High Street orders?

OGL 1

• Getting Started With OGL Profit4

OnBuy 7

• How to Connect OnBuy to Shiptheory
• How to Print Shipping Labels from OnBuy
• OnBuy API Limits
• Tracking Numbers in OnBuy
• OnBuy Product Weight, Value and Commodity Data

View all 7

Peoplevox 9

• Connecting Peoplevox to Shiptheory
• Using Attribute fields Mapping In Peoplevox
• Using Native Field Overrides in Peoplevox
• PeopleVox: Specifying multiple boxes per a consignment
• Peoplevox: Multiple Package Consignments

View all 9

Seller Dynamics 3

• How To Integrate with Seller Dynamics
• How to print shipping labels from Seller Dynamics
• Resolving "This Seller Dynamics account has already been connected to Shiptheory"

Shift4Shop (3dcart) 4

• How to Connect Shift4Shop (3dcart with Shiptheory
• How to print shipping labels from Shift4Shop (3dcart)
• Shift4Shop (3dcart) Dispatch Date and Cutoff Time
• Commodity Data from Shift4Shop (3dcart)

Shopify Stores 27

• How to connect your Shopify store with Shiptheory
• Should Shiptheory download Shopify Fulfillments or Fulfillment Orders?
• How To Specify the Number of Boxes for a Shopify Stores Shipment
• Receiving Product Commodity Information from your Shopify Store
• Set Shiptheory To Use Your Shopify Store Fulfillment Location Addresses

View all 27

Squarespace 3

• Getting Started with Squarespace and Shiptheory
• When does Shiptheory receive my Squarespace orders?
• Delivery Instructions from Squarespace

Stok.ly 3

• How to connect Stok.ly to Shiptheory
• How to send orders from Stok.ly to Shiptheory
• How to specify your carrier and service when sending from Stok.ly

TradeGecko 13

• Getting Started with TradeGecko and Shiptheory
• Shipping your Orders with TradeGecko and Shiptheory.
• TradeGecko order weight is incorrect or appears as 0 in Shiptheory
• How to integrate with Tradegecko
• Specifying multiple shipping boxes or parcels in TradeGecko

View all 13

TikTok 7

• Connecting TikTok to Shiptheory
• Setup Shipping Options to Ship by Seller
• Approved Carriers on TikTok and Tracking Number update
• How long does it take for TikTok orders to enter Shiptheory?
• Asterisks censoring customer details in TikTok shipments

View all 7

Unleashed 15

• When Does Shiptheory Receive my Unleashed Orders?
• How to integrate with Unleashed
• Ignore Previously Completed Orders
• Multiple Boxes From Unleashed
• Why Unleashed Orders come in without Value

View all 15

VisualSoft 7

• Not All Orders Downloading from VisualSoft
• Email Notifications from VisualSoft
• Stop Visualsoft Sending Automatic Dispatch Email
• Tracking Number not showing in Visualsoft
• How to integrate with VisualSoft

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Wix 4

• How to Connect Wix with Shiptheory
• How to print Shipping Labels from Wix
• Why is the shipping address blank on orders downloaded from Wix?
• Linking Wix Shipping Methods To Shiptheory

WooCommerce 28

• WooCommerce advanced settings in Shiptheory
• How to Disconnect WooCommece
• WooCommerce Requirements / Common Troubleshooting
• How to check WooCommerce Version
• How to enable WooCommerce REST API

View all 28

Xero 11

• Failed to get Xero OrganisationID
• Xero API Limit
• How to Connect Xero and Shiptheory
• When do Invoices Download from Xero to Shiptheory?
• How to use Product Fields with Xero and Shiptheory

View all 11

Zapier 1

• How to use Zapier to integrate with hundreds of channels

Zoey 4

• How to integrate with Zoey
• Testing your first shipments from Zoey to Shiptheory
• Zoey's advanced options in Shiptheory
• How to Reset Your Zoey Configuration

General - Channels 1

• Which channels support tracking links?