Shiptheory Support

Amazon 9

• How to find your Amazon MWS credentials
• Getting started with Amazon and Shiptheory
• Why is my Amazon order showing as 'Not Available' and 'Not Ready' in Shiptheory?
• When does Shiptheory receive my Amazon orders?
• Prime Orders

See all 9 articles

BigCommerce 9

• Connecting BigCommerce and Shiptheory
• Specifying the number of boxes for a BigCommerce Order or Shipment
• Processing Orders and Shipments from BigCommerce
• BigCommerce Prefix Explained
• BigCommerce App Settings

See all 9 articles

Brightpearl 22

• How to Bulk Process Orders in Brightpearl for Shiptheory
• How to integrate with Brightpearl
• Embedding Shipping Labels in Brightpearl
• Set as Packed
• How to Print Multple Labels for Multiple Boxes

See all 22 articles

ChannelGrabber 5

• ChannelGrabber API Limit
• This Shipment is Not Ready for Processing
• ChannelGrabber Order Download Delay
• First Name and Last Name Display Wrong
• End of Shipping Support for ChannelGrabber

Cin7 3

• Enable Weights in Cin7
• How to Connect Cin7
• How to use Cin7 with Shiptheory.

Dear Systems 3

• Getting Started With Dear Systems
• DEAR Systems: Failed To Connect to Shiptheory
• Where does the Shipping Method come from within DEAR?

eBay 3

• How to integrate with eBay
• When does Shiptheory receive my eBay orders?
• eBay Rejecting APC Tracking Numbers: Could not upload tracking information for Order

Etsy 3

• Connecting your Etsy Shop with Shiptheory
• Etsy Advanced Settings
• When does Shiptheory receive my Etsy orders?

Exact 3

• Deliveries from Exact are not being pulled into Shiptheory
• How to integrate with Exact
• How do I find out what the target company id is (aka division id)

Khaos Control Cloud 1

• How to Integrate Khaos Control with Shiptheory.

Magento 37

• How to integrate with Magento
• Magento Shipping Prices and Quotes
• Unable To Connect To Magento
• Why Are Magento Orders Not Ready?
• Configuring Magento Order Statuses

See all 37 articles

Magento 2 10

• Magento 2 Support
• Installing Shiptheory on Magento 2
• Why Are My Magento 2 Orders Not Coming Through?
• Migrating From Magento 2 Beta to Magento 2
• How to integrate with Magento 2

See all 10 articles

Not On The High Street 2

• How to integrate with Not On The High Street
• Processing your First Shipment

Seller Dynamics 1

• How To Integrate with Seller Dynamics

Shopify 16

• FAQ
• How to integrate with Shopify
• How do I fulfil Shopify orders into Shipments?
• Mapping Shipping Methods from Shopify
• Multiple Boxes From Shopify

See all 16 articles

Squarespace 3

• Getting Started with Squarespace and Shiptheory
• How to send weights and commodity information to Shiptheory?
• When does Shiptheory receive my Squarespace orders?

TradeGecko 13

• Getting Started with TradeGecko and Shiptheory
• Shipping your Orders with TradeGecko and Shiptheory.
• TradeGecko order weight is incorrect or appears as 0 in Shiptheory
• How to integrate with Tradegecko
• Specifying multiple shipping boxes or parcels in TradeGecko

See all 13 articles

Unleashed 10

• When Does Shiptheory Receive my Unleashed Orders?
• How to integrate with Unleashed
• Ignore Previously Completed Orders
• Multiple Boxes From Unleashed
• How to disconnect Unleashed from Shiptheory

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VisualSoft 4

• Not All Orders Downloading from VisualSoft
• Email Notifications from VisualSoft
• Stop Visualsoft Sending Automatic Dispatch Email
• Tracking Number not showing in Visualsoft

Xero 10

• Failed to get Xero OrganisationID
• Xero API Limit
• How to Setup Xero Shipping Integration
• When do Invoices Download from Xero to Shiptheory?
• How to use Product Fields with Xero and Shiptheory

See all 10 articles

WooCommerce 12

• Getting Started with WooCommerce and Shiptheory
• WooCommerce advanced settings in Shiptheory
• How to Disconnect WooCommece
• WooCommerce Requirements / Common Troubleshooting
• How to check WooCommerce Version

See all 12 articles

Zoey 3

• How to integrate with Zoey
• Testing your first shipments from Zoey to Shiptheory
• Zoey's advanced options in Shiptheory