Before reading further, check your Shiptheory account is connected to your Brightpearl account.

You can do this by going to your Zoey settings in Shiptheory and hitting the test connection button:



If you don't get the success message check this article to help get your connection configured first.


You'll also need to confirm from your Zoey settings page which unit of measurements you use for your products in your Magento store.


Processing shipments

You can send multiple shipments to Shiptheory from the order view page.  Select the checkboxes on the left hand side and from the menu on the top right, select 'Ship Orders' option from the batch action's drop down.

This will create shipments for the selected orders, which in turn will arrive in your Shiptheory account, navigate to .

Here you'll have an 'All' tab, clicking the all tab should show you all your shipment's irrespective of their status (see: statuses explained). 

Your first shipment should be there, congratulations!

If you don't see any shipment's under the all tab, but you think there should be, our support guys and gals will be more than happy to help


Other articles you may now want to check out :

- Shipping Rules Explained

- Our General FAQ