Shiptheory will, by default, will ignore any discounts to the order value that we receive as part of your orders. For example if you have a £100 order and a £10 discount is applied, we'll use £100 as the value when booking in with carriers.

However, if you'd like us to apply these discounts to your orders you'll need to enable an option that's found within your Bluepark advanced settings. This setting will take the discounts from your orders and apply them before we book the shipment in with the carrier.

There are 3 settings, one for order discounts and one for order coupon discounts and one for product discounts.

Note: Bluepark specifies product-level and order-level discounts separately. These can be controlled via each option in Shiptheory. Due to the way Bluepark handle and provide order data, it's possible that order and product prices in Shiptheory might not match for orders with both product and order discounts applied.

To apply discounts view the Advanced Settings section at the Bluepark settings page. Select Yes, deduct order discounts to apply discounts and Yes, deduct order coupon discounts to apply coupon discounts and Save discounted price for product .

Click the Save button to save the changes.

If you have any questions about how this works, please contact support.