ChannelGrabber enforces an API throttle which means Shiptheory is limited by how many requests we can make to to ChannelGrabber each minute. This results in orders sometimes taking up to 10 minutes to download into your Shiptheory account.

The API throttle is managed by ChannelGrabber. If you have concerns with the speed at which orders download into your Shiptheory account, please raise a feature request with ChannelGrabber to increase the API limit used by the throttle.

If you have any questions, please let us now.