BigCommerce

Connecting BigCommerce and Shiptheory
Connecting your BigCommerce store with Shiptheory is quick and easy. Before you start, ensure you are logged into your BigCommerce store Admin panel ...
Tue, 17 Sep, 2019 at 12:23 PM
Specifying the number of boxes for a BigCommerce Order or Shipment
Shiptheory allows you to specify the number of boxes on a shipment from by adding an extra line of information to your orders and shipments from within BigC...
Fri, 31 Jul, 2020 at 9:46 AM
Processing Orders and Shipments from BigCommerce
When processing orders from BigCommerce to Shiptheory, depending on which trigger you've set Shiptheory to use in BigCommerce, will depend on when the ...
Tue, 5 Feb, 2019 at 2:38 PM
BigCommerce Prefix Explained
To help identify between BigCommerce Order and Shipment IDs, we required a 1 or 2 letter prefix to be attached to Shipment IDs in Shiptheory. Shipment I...
Tue, 5 Feb, 2019 at 4:37 PM
BigCommerce App Settings
To access your BigCommerce app settings, either - From inside your BigCommerce store Admin panel select App > Shiptheory: or from Shiptheory, s...
Tue, 28 Jul, 2020 at 5:22 PM
How Shiptheory Processes BigCommerce Orders and Shipments
The process of how Shiptheory books courier delivery for your BigCommerce shipments varies slightly depending on how you have set your BigCommerce app to se...
Tue, 17 Sep, 2019 at 2:32 PM
Why does BigCommerce set my orders to shipped?
Any orders from BigCommerce that match the selected Trigger Order Status in your BigCommerce app settings will have its status set to 'shipped' wh...
Wed, 6 Nov, 2019 at 9:43 AM
When Does Shiptheory Receive my BigCommerce Orders?
Within Shiptheory, you are able to choose exactly at what point your BigCommerce Orders are sent to Shiptheory. In the BigCommerce Settings, you are abl...
Wed, 7 Oct, 2020 at 10:23 AM
Why does my BigCommerce Shipment not contain a online tracking link?
Depending on which courier(s) you use with Shiptheory to send your BigCommerce shipments, you may notice that once booked and dispatched, not all of your Bi...
Wed, 3 Jun, 2020 at 8:53 AM