You may notice that certain confirmed orders are being "missed" or are failing to appear in the system during standard synchronisation cycles. To resolve this issue, increase the polling interval setting. By widening the time window in which the system checks for orders, you ensure that orders with delayed status updates are captured successfully. However, this does mean that orders will take longer to show up in Shiptheory
If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.