Shiptheory Support

Connecting Shiptheory with your Shopify store is quick and easy, no matter if you're new to Shiptheory or an existing customer looking to connect your S...

Shiptheory offers two modes for you to control how and when Shiptheory listens for new orders or shipment information from your Shopify store. Each mode is ...

You can specify the number of boxes Shiptheory should book for a shipment in Shopify by adding a line to your Shopify order Notes. In Shopify, open an o...

Depending on the couriers you have connected to your Shiptheory account and where you are sending your shipments from and to, you might be asked to provide ...

By default, all shipments booked through Shiptheory will specify your sender's address as the address set in your Shiptheory Shipping Location address. ...

If you use Order Notes in Shopify to collect and store delivery instructions, you can select Shiptheory to download Order Notes and pass them across to your...

When shipping your products internationally, some carrier services require some additional information so that these products can make it through customs wi...

You may prefer to have your Shopify shipments download into Shiptheory inclusive or exclusive of any applicable taxes. This is simple enough to configure. ...

If you collect order gift messages in your Shopify store that you would like to pass to your courier or use in your integrated label templates, Shiptheory o...

If you use an app that adds support for product-level gift messages in your Shopify store that you would like to use in your integrated label templates, you...