Shiptheory Support

Magento 2 Install Instructions If you are installing Adobe Commerce from the market store, please refer to the article: How to integrate with Adobe Comm...

If your orders are not coming through Shiptheory, there are a couple of things you need to check: 1. From your Magento 2 admin panel, go to Stores >&...

To upgrade from our beta Magento 2 extension to our stable Magento 2 extension, run the following two commands your Magento server via SSH from the root dir...

Overview Shiptheory is able to pull your shipments from your Magneto 2 store, however it is important to keep in mind that orders and shipments are not ...

When shipping internationally, some carriers require product Commodity Code, Manufacturer Country, Description and Composition used during Customs. It is po...

As its not unusual for a business to sell to different countries and thus accept different currencies. Within Shiptheory you can actually select whether or ...

Shiptheory will, by default, will ignore apply any discounts that we receive as part of your orders to the order value. For example if you have a £100 order...

This error is commonly seen when first setting up Magento 2 with Shiptheory. It can be resolved by first inputting the API key from Shiptheory into Magento ...

Magento 2 has the concept of Configurable and Bundled products. These two types of products can be considered "container" products that are not re...

Shiptheory is able to save a Ship Date and Delivery Date for your shipments from Magento 2 orders and shipments. In order to do so, you will need to enable ...