In order to connect Shiptheory with your WooCommerce store, your installation and server must meet the following requirements:

  • WooCommerce version 3.0 or later.

  • WordPress version 4.4 or later.

           How to check your WooCommerce and WordPress versions

  • Your store must be fully HTTPS with a valid SSL certificate (not self-signed)

  • Cron must be running/enabled

  • If your Wordpress cron looks like above, please enable it.

  • Some customers can have issues where their XML-RPC has turned off; you'll want to make sure this is turned on.

  • If, within your WooCommerce, you have a "custom status name" extension, this will cause an issue where the orders will be unable to pull through to Shiptheory

  • If you don't have enough RAM on your server to support the amount of shipments you are sending out, some of your shipments (with the correct order status) will not be downloaded to your account.