Shiptheory Support

Many carriers expect a First Name and Last Name to be available. ChanneGrabber does not distinguish between First Name and Last Name and instead provides Shiptheory with a full-name field, called shippingAddressFullName.

Shiptheory will attempt to split the content of the shippingAddressFullName field into First Name and Last Name. The contents of this field will be split by any spaces. The first word in the field will be used as the First Name and the last word in the field will be used as the Last Name.

For example, My Boot Company LTD would result in:

First Name = My

Last Name = LTD

To prevent badly formatted data, ensure adequate validation is in place on your sales channel checkout pages.