Unable to Connect to Magento
If Shiptheory shows the above error, first check that you have entered your API Key into the Setup section of Magento as shown below.
I have entered my API Key and still see the error
If Shiptheory is still unable to connect to your Magento store, please check the following.
- Is your Magento version 1.7.* or higher?
If you are using a lower version, please contact support, we may need to apply some additional configuration. You can find your Magento version at the bottom of every admin page, as shown below.
- Is your Magento API working?
You can check this easily. In your Internet browser go to http://www.yourwebsiteaddress.com//index.php/api/soap/?wsdl.
For example, if your website address is http://www.myshop.com, the you would go to http://www.myshop.com/index.php/api/soap/?wsdl
Pay Attention to if your website uses www. or not and if it uses http:// or https:// and if you have extra paths in your URL, such as myshop.com/store/index.php/api...
If your API is available, you should see in your browse something that looks a little like the below.
Still Having Trouble?
If this document did not help you, please get in touch with support. We are happy to help.