OnBuy
To connect OnBuy and Shiptheory, login to your Shiptheory account and click on your username in the top-right blue menu and select the Manage Channels optio...
Sun, 20 Dec, 2020 at 5:27 PM
If you have not yet connected OnBuy with Shiptheory and set your order download trigger status, refer to the OnBuy setup guide here. Once connected, ord...
Sun, 20 Dec, 2020 at 5:19 PM
If Shiptheory hits an API limit set by OnBuy when downloading or updating orders, the task will be retried later. You will see a note on the shipment in you...
Sun, 20 Dec, 2020 at 5:26 PM
Shiptheory can return tracking numbers back to orders in OnBuy once labels have been booked with carriers. This behaviour is enabled by default. You can...
Sun, 20 Dec, 2020 at 5:46 PM
Many of the carriers you can ship with through Shiptheory require product data, such as weight and various pieces of commodity data. OnBuy does not store th...
Sun, 20 Dec, 2020 at 6:09 PM
If you see the below error message on your OnBuy orders in Shiptheory, it is because Shiptheory is trying to update a tracking number in OnBuy, or mark an o...
Sun, 20 Dec, 2020 at 5:54 PM
It is possible to ship individual products from a single OnBuy order. However, OnBuy does not assign a unique reference to which items each fulfilment event...
Sun, 20 Dec, 2020 at 5:08 PM