Set Up

The first step in setting up CSM is to enable it from the carriers page here. You will need to scroll down and choose the CSM option to enable it within your Shiptheory account. It shouldn't be far, the list is in alphabetical order.

After clicking configure, you will be brought to the CSM settings page. On this page, there are five primary fields to fill out, these being: Shipper Number, Shipper Username, Shipper Password, Goods Description and Currency Code.

Shipper Number:

Shipper Username:

Shipper Password:

If you do not already have these pieces of information, please contact CSM Logistics to get hold of these.

Goods Description:

This is a description of the goods you'll be sending to CSM, there's a 35 character limit to this field.

Currency Code:

This is the 3 character code for the currency you'll be using.

After filling out these fields, click "Test Connection" to ensure the information is correct:

If successful, you will see a green tick and a message telling you that you've successfully connected. If unsuccessful, you will see a red cross with an error message. If you're not sure of why your connection is failing, please contact Shiptheory support.

Advanced Settings

To access that advanced settings for CSM Logistics, click the cog icon at the bottom left of the settings page:

The following are options within the advanced settings;

Test Mode: 

If you are testing your account and don't want to produce real labels, you can keep this setting on Test Mode. When you are ready to start using real labels, you can change the setting, just make sure that your CSM details are the correct ones to use for live mode.

Weight Conditions:

With this, there are two options: You can either use "At Least" to specify the minimum weight that will be sent to CSM, or you can use "Equals" to override all shipments sent to CSM with the weight you fill out here. This option is mainly useful if you don't have weights on some or all of your products.

Default Dimensions:

These are the default Length, Height and Width of CSM packages in centimetres.

Duty Settings:

This setting is for selecting whether the goods being shipped are subject to duty or not. The options being yes or no.

The options here are either the Recipient is responsible, or the Shipper is responsible.

Reason for Export:

This is used for international shipments and should be a simple description of why you are sending your items.

Default Product Composition: