Shiptheory Support

13ten 2

• When are 13ten Labels Chargeable?
• Getting Started with 13Ten and Shiptheory

Address-Only Labels 2

• Unable to load your Universal carrier settings.
• How to setup Address Only Labels

Amazon Multi-Channel Fulfillment 2

• How To Connect Your Amazon Account With Shiptheory Multi-Channel Fulfillment
• When does Shiptheory download tracking information from Amazon MCF?

Amazon Buy Shipping 5

• How To Connect Shiptheory's Amazon Buy Shipping Integration With Your Amazon Account
• A valid Amazon Order ID can not be found for this order
• Amazon Buy Shipping - Package Sizes & Dimensions
• How does Amazon Buy Shipping work in Shiptheory?
• Amazon Buy Shipping - Only book with specific carriers and services

Amazon Shipping 7

• How To Connect Your Amazon Account With Shiptheory's Amazon Shipping Integration
• Selecting Your Amazon Shipping Services
• Selecting Amazon Shipping Delivery Enhancements
• Amazon Shipping error: "Error fetching shipping rates: (400) Invalid input: The API has faced an Unknown Error"
• Restricting Amazon Shipping to specific carriers and/or services

View all 7

An Post 3

• Getting Started with Shiptheory and An Post
• Booking a Click & Collect shipment with An Post
• An Post: "The number of parcels cannot be greater than the total number of shipment contents"

APC 18

• Connect your APC account to Shiptheory
• Pickup date must be a valid date / time
• You must enter a value for Goods Type
• Please answer the outstanding issues
• APC Horizon Setup

View all 18

Aramex 3

• How to send a Cash on Delivery shipment with Aramex
• Getting Started with Aramex and Shiptheory
• Sending Insured shipments with Aramex

Asendia 6

• Getting started with Asendia and Shiptheory
• Advanced Asendia Settings in Shiptheory
• Asendia: "BadRequest Unable to find a matching product/service combination"
• Asendia: "BadRequest Product/Service combination not available"
• Can't find your normal Asendia service?

View all 6

Australia Post 5

• Getting started with Australia Post and Shiptheory
• Getting and Updating your Australia Post Services
• Choosing your label size for Australia Post
• Australia Post End of Day
• How to Request an API Key

Bring 2

• Bring API User ID and API Key
• Why are my Pakke i postkassen labels smaller?

Canada Post 3

• Getting Started with Canada Post
• Currency Conversion with CanadaPost
• Canada Post: Address validator

Caribou 4

• How Connect Caribou
• Where Can I find my Caribou Shipments?
• What Caribou Services Are Available In My Shiptheory Account?
• Shipments are failing with "Call to Caribou API/ create failed" error message

Circle Express 1

• Connect Your Circle Express Account To Shiptheory

CSM Logistics 4

• How to integrate with CSM Logistics
• CSM Logistics: Alphanumeric Characters
• CSM: No Products Defined
• CSM: Minimum Weight Limit

Despatch Bay 4

• Despatch Bay API Username & Key
• When am I charged for Despatch Bay labels?
• Despatch Bay Tracking Number Not Provided
• Despatch Bay: How can I use Parcelforce Express 48?

Deutsche Post 10

• Getting started with Deutsche Post and Shiptheory
• Do I need to Manifest with Deutsche Post?
• Deutsche Post: Do I need to print a Commercial Invoice?
• Manifesting Deutsche Post Shipments & Air Way Bill Labels
• Deutsche Post: Number of Air Way Bill Labels

View all 10

DHL 28

• Applying for DHL Site ID and API Password
• End Of Day Manifest
• DHL Archive Label
• The system could not verify your billing account number
• System Unavailable

View all 28

DHL Germany (DHL.de) 5

• Getting started with DHL.de and Shiptheory
• How to find your DHL.de Customer Number and Contract Billing Numbers
• DHL.de: "A clear recipient street address building number could not be detected"
• DHL.de Credentials not being accepted by Shiptheory
• DHL.de: Multiple Box Shipments

DHL Parcel UK 10

• Getting Started with DHL Parcel UK and Shiptheory
• DHL Parcel UK: Delivery Email / Contact Number is required
• DHL Parcel UK: Delivery Notifications
• Booking a DHL Parcel UK shipment with Extended Cover
• DHL Parcel UK: Understanding collections

View all 10

DHL Parcel UK (REST API - Legacy) 9

• Getting Started with DHL Parcel UK and Shiptheory
• DHL Parcel UK: Delivery Email / Contact Number is required
• DHL Parcel UK: Delivery Notifications
• Booking a DHL Parcel UK shipment with Extended Cover
• DHL Parcel UK: Weekend & Bank Holiday parcel collections (Deferred API)

View all 9

DHL Parcel UK (UK Mail - Legacy) 12

• Connect your UK Mail (DHL Parcel UK) account to Shiptheory
• Packet+ Return Address
• UK Mail Signature Options
• Validation failed. User XXX is not authorized to use Account XXX.
• Shipping to Ireland with UKMail

View all 12

DPD & DPD Local 47

• Connect your DPD account to Shiptheory
• Connect your DPD Local account to Shiptheory
• Error code 1014 - Account on stop
• Error code 1019 - Number not in range
• Error code 1021 - Service Denied

View all 47

DPD Belgium (DPD.be) 1

• Getting started with DPD.BE and Shiptheory

DPD Germany (DPD.de) 4

• Getting Connected with DPD.de and Shiptheory
• DPD.de Delivery Notifications Options
• Booking a DPD.de Parcel Shop Delivery Shipment
• DPD.de International Shipments Customs Charges Responsibility

DPD Hungary (DPD.hu) 4

• DPD.hu: Pick Up Date Explained
• Getting started with DPD.hu and Shiptheory
• DPD.hu: How to Specify Cash On Delivery Reference
• DPD.hu: How to specify PudoID

DPD Ireland (DPD.ie) 9

• Getting started with DPD.ie and Shiptheory
• Booking a Pickup at Parcel Shop shipment with DPD.ie
• DPD Ireland - Shiptheory Advanced Settings
• A Sender EORI or VAT number is required to send international shipments
• How do I enable Paperless Trade (ECD) through DPD.ie?

View all 9

DPD Netherlands (DPD.nl) 9

• Getting started with DPD.nl and Shiptheory
• Booking a Pickup at Parcel Shop shipment with DPD.nl
• DPD.nl International Shipments Customs Charges Responsibility
• DPD.nl Delivery Notifications options
• Add Higher Insurance cover to a DPD.nl shipment

View all 9

DX Despatch Manager 2

• Getting Started with DX Despatch Manager
• DX Despatch Manager: Windsor Framework Update

DX Express (DX Courier & DX Secure) 5

• Email Address or Telephone Numbers aren't being supplied on DX Courier shipments
• DX Express: Sending to Ireland
• Print the Shipment ID or Order ID on DX Express Labels as the Consignment Number
• Getting Started with DX Express (Secure/Courier) and Shiptheory
• DX Postcode Invalid Error

DX Freight (DX 1-Man & DX 2-Man) 6

• Getting Started with DX Freight, 1-Man & 2-Man and Shiptheory
• DX Freight, 1-Man & 2-Man Integration Credentials
• DX Freight - Company Name isn't printing on my shipping label
• DX Freight: Sending to Ireland
• DX 1-Man (F014) Invalid ConsignmentReference2 length

View all 6

EVRi Business Account 5

• Access Denied For Customer
• EVRi Business Account Setup
• Cancelling EVRi Business Account Labels
• Getting started with your EVRi Business account
• Do Evri Business support sending multiple boxes?

EVRi Corporate Account 12

• How do I cancel EVRi Corporate Labels?
• Why are delivery instructions not shown on the label?
• Does Shiptheory book EVRi Corporate Collections?
• Does Shiptheory support EVRi ParcelShop?
• The Shipment Value on International EVRi Corporate Labels is Incorrect

View all 12

FedEx 41

• 2012 - Shipper/origin country is not Thermal Air WayBill enabled
• FedEx Developer Key & Password
• Moving From Test to Production
• Unable to create label 2039 (Incomplete commodity description 1)
• FedEx 8336 Service is Not Allowed

View all 41

FedEx New 12

• FedEx End-User Licence Agreement (EULA)
• FedEx: FedEx Ground Economy (formally Smart Post) Hub IDs
• FedEx: How to set the shipment Recipient to pay for shipping charges
• How to add a B13A Export Declaration to a Canadian export shipment with FedEx
• FedEx Shipments from United States to China, Russia & Venezuala

View all 12

GLS France 2

• Connecting GLS France and Shiptheory
• Booking a Shop Delivery shipment with GLS France

GLS Germany 2

• Connecting GLS Germany and Shiptheory
• Booking a Shop Delivery shipment with GLS Germany

GLS Ireland 2

• Connecting GLS Ireland and Shiptheory
• Booking a Shop Delivery shipment with GLS Ireland

GLS Netherlands 4

• Booking a ShopDelivery shipment with GLS.nl
• Getting Started with GLS Netherlands and Shiptheory
• Sending Shipment Notification Emails with GLS.nl
• GLS Netherlands Notification Option

Fast Despatch Logistics 3

• Getting Started with Fast Despatch Logistics and Shiptheory
• Fast Despatch Logistics Advanced Settings
• Fast Despatch Logistics: UUID not available

Hermes DE 2

• Getting Started with Hermes DE and Shiptheory
• Reconnecting to Hermes DE

HIVED 2

• Connecting HIVED to Shiptheory
• Getting the most out of your HIVED integration

ILG 5

• Connecting Shiptheory with ILG
• ILG Product Value
• ILG: Shipping Duties and Import Taxes
• Specifying a Reason for Export with ILG
• Country of Manufacture on products to ILG

InPost 8

• Connect your InPost account to Shiptheory
• InPost Parcel Sizes
• How Shiptheory Extracts InPost Locker IDs
• Target Locker Id Is Not Found
• No InPost Locker Was Found In The Delivery Address

View all 8

InstaDispatch 1

• Connecting Shiptheory and InstaDispatch

Jersey Post 5

• Getting started with Jersey Post and Shiptheory
• Getting and Updating your Jersey Post Services
• Defining Parcels with Jersey Post
• Jersey Post products, parcels and weights explained
• Jersey Post End of Day (EOD)

Landmark Global 5

• Connecting Landmark Global and Shiptheory
• Landmark Global: Sender's Address
• Adding Insurance to a Landmark Global shipment
• Landmark Global: Delivery Instructions
• Landmark Global: How to generate a Final Mile label

LF&E Transport 4

• Getting Started with LF&E Transport & Shiptheory
• Booking an LF&E Transport shipment with Insurance
• Booking an LF&E shipment with mixed package sizes
• International Shipments with LF&E Transport

Norsk 3

• Getting Started with Norsk and Shiptheory
• Norsk: Enabling Paperless Trade
• Norsk Error List

P2P Mailing 5

• P2P Mailing Setup
• P2P PUDO Service Availability
• P2P Return FedEx Tracking Number
• P2P Set Default Shipment Cost
• How to cancel your P2P Mailing shipment

Packeta 2

• Getting Started with Packeta and Shiptheory
• Changing your shipping location for your Shiptheory Packeta shipments

Packfleet 3

• How to connect your Packfleet and Shiptheory accounts
• Set Packfleet Shipment Collection Times
• How To Specify Packfleet Delivery Times

Pall-Ex 6

• How To Integrate with Pall-Ex
• Shipping Pallets and Bundles with Pall-Ex
• Why do my Pall-Ex shipping labels look wrong?
• Pall-Ex Surcharges Explained
• Pall-Ex Timed Delivery Service

View all 6

Pall-Ex (Legacy) 11

• Shipping Pallets with Pall-Ex (Legacy)
• Do my Pall-Ex consignments show in Solitaire or Twine?
• How To Integrate with Pall-Ex (Legacy)
• Pall-Ex (Legacy): Does Shiptheory Work With MyNexus
• Pall-Ex (Legacy): What services can you choose the delivery date?

View all 11

Palletforce 5

• Shipping Pallets with Palletforce
• Can I see my Palletforce consignments in Alliance?
• Getting started with Palletforce and Shiptheory
• Same Tracking Number for all Shipments
• Palletforce Settings

Pallet-Track 6

• Connecting Pallet-Track to Shiptheory
• Shipping with Pallet-Track and Package Sizes
• Shipping Oversize Pallets with Pallet-Track
• Collection Cutoff Times and Pallet-Track
• Pallet-Track Consignment Types

View all 6

Palletways 7

• Getting started with Palletways
• Specifying the Number of Lifts with Palletways
• Specifying an Aggregate Weight with Palletways
• Shipping Pallets with Palletways
• Using Pallet/Package Weight as Pallet Quantity with Palletways

View all 7

Palletways (Legacy) 6

• Shipping Pallets with Palletways
• There was an error getting this label: consignment data not found
• Palletways accepted the shipment. Tracking number not provided.
• Specifying a Number of Lifts
• Using Package Weight as Pallet Quantity

View all 6

Panther Logistics 3

• Panther Logistics and Calculated Cube Volume
• Getting Started with Panther Logistics
• Updating an existing booking with Panther Logistics

Parcel Station 1

• Parcel Station Setup

Parcel2Go 1

• Connecting Shiptheory and Parcel2Go

Parcelforce 36

• Connect your Parcelforce account to Shiptheory
• ServiceCode is not available for this shipper location
• Parcelforce "Router Label Required"
• Error: UnitWeight must be a positive number no longer than 5 digits
• Error making call to FedEx

View all 36

Pitney Bowes 3

• Getting Started with Pitney Bowes
• Pitney Bowes: Manifest Failures
• Using Package Sizes with Pitney Bowes

Polar speed 2

• Getting Started with Polar Speed
• Specify multiple boxes and different temperatures in Polar Speed

Postnord 2

• PostNord Sweden
• Postnord setup

PostNord International 2

• Getting started with PostNord International and Shiptheory
• PostNord International Advanced Settings in Shiptheory

ProCarrier 2

• Getting Started with Pro Carrier and Shiptheory
• Re-booking International Shipments with Pro Carrier

Royal Mail 56

• Connect your Royal Mail to Shiptheory
• Service is not enabled for this account. Error code: E1090
• Shipment numbers are exhausted. Error code: E1149
• Shipping On The Weekend
• What Is The Royal Mail Digital Certificate?

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Royal Mail Netdespatch 10

• Royal Mail Netdespatch email confirmation when booking in shipments
• Royal Mail Netdespatch
• Royal Mail Netdespatch - How to Batch Cancel Orders
• Royal Mail Netdespatch - Invalid Tariff Code
• Royal Mail (Netdespatch) Manifest

View all 10

Samos 3

• Getting Started with Samos
• Samos Error: "Parcel with this order reference already exists!"
• Samos Error "We are sorry but we do not support labels to Russia at present"

Sendle 2

• Getting Started with Sendle and Shiptheory
• Specifying Parcel Sizes with Sendle

SkyNet 1

• Required details for integrating with SkyNet

Spring Global Mail 3

• Getting started with Spring Global Mail and Shiptheory
• Spring Global Mail Common Errors
• Spring Global Mail routed services explained

Starlinks 3

• Connecting Starlinks to Shiptheory
• Getting the most out of your Starlinks Integration Settings
• Do Starlinks Support Sending Multiple Boxes?

Swiss Post 8

• Getting started with Swiss Post and Shiptheory
• Swiss Post Delivery Notifications
• Printing the Sender's Address or Logo on Shipping Labels
• Swiss Post Delivery Notification Free Text
• Swiss Post - Shiptheory Advanced Settings

View all 8

The Delivery Group 3

• Connecting The Delivery Group to Shiptheory
• Carrier service grouping for The Delivery Group
• ETrak Bound Printed Matter service

The Pallet Network (TPN) 8

• Getting Started with The Pallet Network & Shiptheory
• Booking a shipment with Full Value Cover (Insurance)
• Booking a shipment with multiple pallet sizes
• Booking a Dedicated Day shipment
• Booking a Booked Slot or Timed shipment

View all 8

TNT 19

• TNT Paper Manifest
• TNT Delivery Instructions on Label
• Why aren't consignments appearing in myTNT?
• CON_REFERENCE_NOT_RECOGNISED error in shipment history
• TNT Order Failed: Article weight must be entered

View all 19

Transglobal Express 3

• Connecting Transglobal Express and Shiptheory
• Booking collections with Transglobal Express
• Transglobal Express - Shipment, package and product weights explained

Tuffnells 17

• Tuffnells EDI Setup
• Managing Your Tuffnells Manifest
• Tuffnells Label Show Test Barcode - Activation
• Tracking Tuffnells Consignments
• Removing The Tuffnells Logo from Labels

View all 17

UPS 3

• How To Connect Your UPS Shipping Account With Shiptheory
• UPS error: (250002) Invalid Authentication Information.
• UPS Services

UPS (Legacy) 29

• Sender's Address Line 2 Not Showing on UPS Label
• UPS (Legacy) Services
• End of day reports
• UPS Missing or invalid shipper number (120100)
• Address Validation Error on ShipTo address (120802)

View all 29

USPS 7

• Getting Started with USPS and Shiptheory
• USPS Shipment Notification Emails
• USPS: Address Validation
• How to generate a USPS SCAN form (Manifesting)
• USPS Weight Values

View all 7

USPS Discounted Rates 3

• Getting Started with USPS Discounted Rates
• Issues with signing into USPS Discounted Rates
• USPS Discounted Rates: No rates could be found for the selected consignment.

Voyager Logistics 1

• Integrating with Voyager Logistics

Walkers Transport 5

• Getting Started with Walkers Transport and Shiptheory
• Specifying the Number of Lifts with Walkers Transport
• Specifying an Aggregate Weight with Walkers Transport
• Shipping Pallets with Walkers Transport
• Walkers Transport: Unable to book over Bank Holidays

Whistl 12

• Getting Started with Whistl and Shiptheory
• Whistl Error - No Suitable Service
• Whistl Advanced Settings Explained
• Whistl Formats Explained
• Will a Route Genie Whistl account work?

View all 12

Yamato Europe 2

• Yamato Europe Setup
• How does Shiptheory manifest with Yamato Europe?

Yodel 4

• Yodel Setup
• Data error - commit failed - Column 'extraref1' cannot be null
• No Postal Code routing found for delivery - Error Code: 8061
• Where To View/Cancel Orders Booked With Yodel.

Zedify 4

• Connecting Zedify and Shiptheory
• Connect your Zedify and Shiptheory Products
• How to generate labels for Zedify shipments
• Zedify: Products Mode explained