By default, Shiptheory will determine your total shipment weight either from the shipment's specified total weight or, if you're booking a shipment with custom packages, the calculated total weight of the included packages.

You can override this default behaviour by specifying the total aggregate weight to be used when manually booking your shipment. In the example below, the individual pallet weights of 1 kg will be ignored and the shipment will be booked in with a total weight of 100 kg:

If you're still having any problems, just get in contact with our support team who will be happy to help.