When sending packages through Canada Post you may get an error which rejects the shipment due to the service being unavailable or the address not being valid. If this is the case, you will want to check the highlighted fields below to ensure they are correct. This page can be found by clicking on Your Shipment -> View -> Expand Details:

In order to check that a recipient address has been entered correctly, you can use Canada Post's 'Find a Postal Code' service.

Once confirmed and the address is correct above you may have exceeded the limits of the current service you are trying to use. Below are some values which you should double-check:

Check the weight is above the minimum requirement and below the maximum

The price range is accepted within the service you are trying to send

Ensure the day the service is trying to be booked in is correct/available

Still having issues? Contact our support team so they can help!