When booking in shipments with ILG, any duties and taxes on a shipment are paid by the shipment's receiver by default. You can optionally select to pay for any import duties and taxes for your shipments for destination countries where this option is supported by ILG.

To set this option, navigate to your ILG settings in Shiptheory and click on the grey Advanced Settings icon in the bottom-left and scroll down to the Who pays any Duties & Taxes option:

Simply, select who you would prefer for any import duties and/or taxes and click Save.

You can also specify whether the shipment is DDP within your rules as an enhancement, if this is left blank and you don't specify this, we will use whatever value is specified in the courier settings above as a backup (DDP/DDU)

Dutiable Destination Countries

If you have selected the shipment Sender to pay for any shipment duties and taxes, please note that this option is only valid for countries not in the list below. For the destinations listed below, the shipment Receiver will be liable for any import charges. This is a restriction by ILG.

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Republic of Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

If you have any queries over this list, please get in contact with your ILG account manager.

For any other questions, please just get contact with the Shiptheory support team who would be happy to help!