FIC Fall back
In the event that a FedEx tracking number is not returned by P2P Shiptheory automatically sends the FIC tracking number to the channel instead. If you would like to disable this functionality, go to you advanced settings in P2P mailing and scroll down until you see the 'Fall Back Tracking Number' option. Here you can decide whether you want the FIC number to be sent to your channel or not.
If you have any queries or questions about this, please contact support and we'll be happy to help!