While using Norsk, you may come across these errors:
| Error Codes | |
| Error Code | Description |
| EC101 | An internal error occurred |
| EC102 | An internal error occurred |
| EC103 | An internal error occurred |
| EC104 | An internal error occurred |
| EC105 | An internal error occurred |
| EC106 | An internal error occurred |
| EC107 | An internal error occurred |
| EC108 | An internal error occurred |
| EB802 | Asendia Booking Failed |
| EB803 | Asendia Booking Cancel Failed |
| EB804 | Cancel Shipment Failed |
| EC805 | An internal error occurred |
| EB806 | Generic Booking Failed |
| EB807 | Yodel Label Creating Failed |
| EB808 | Yodel Booking Failed |
| EB809 | Global Product Code Missing |
| EB810 | DHL Shipping Exception |
| EB813 | DocImages is required for Paperless Trade (PLT) shipments. |
| EB814 | The origin country does not support Paperless shipment service. Please contact DHL representative for further information or resubmit as regular shipment. |
| EB815 | You are not subscribed for Paperless shipment service. Please contact your DHL technical representative for Paperless shipment subscription. |
| EB816 | Paperless shipment is suspended. Please contact your DHL technical representative for reactivation. |
| EB817 | Paperless shipment service is not allowed for one of these reasons: Shipper or receiver country doesn't support Paperless Service, the product selected doesn't support Paperless or the declared value entered is greater than the allowed limit. Please contact DHL representative for further information or resubmit as regular shipment. |
| EB818 | The total image sizes exceeded the maximum image size for Paperless shipment. Please check and resubmit with correct request message. |
| EB819 | For shipments to Guernsey via road, value of shipment must be declared. |
| EB820 | For shipments to Jersey via road, value of shipment must be declared. |
| EB821 | Close time must be after ready time for collection |
| EB819 | Usps Booking Failed |
| EB820 | Session Expired Exception |
| EB821 | Attempting to get processing result from ProcessWithUsps returns null, unable to process USPS shipment. |
| EB822 | Post code is not valid, unable to process shipment. |
| EB823 | User name is not valid, unable to process shipment. |
| EB824 | USPS tracking number does not exist, unable to process USPS shipment. |
| EB825 | Invalid destination code, unable to book USPS booking. |
| EB826 | PackageId does not exist, unable to book USPS booking. |
| EB827 | Booking with DeutschePost failed |
| EB828 | Booking with DeutschePostUk/Global Mail failed |
| EB829 | Attempting to get a token with the ClientId and ClientSecret failed |
| EB830 | Opening an Order to contain collection of shipments failed |
| EB831 | There are no open Orders to add the shipment to |
| EB842 | Return is not bookable from this location. |
| EB832 | Dpd Booking Failed |
| EB841 | Hs Code should be 8 digits |
| EB842 | Hs Code value invalid |
| EB843 | The requested service is not bookable via DPD. |
| EB833 | FedEx Booking Failed |
| EB834 | Newgistics Booking Failed |
| EB835 | Newgistics Tracking Failed |
| EB836 | Newgistics Manifesting Failed |
| EB837 | Hermes Generic Booking Failed |
| EV814 | Product details are required for the selected service. |
| EB838 | UkMail Internal Error Occured |
| EB839 | The requested Service via UKMail is not supported. Contact us at helpdesk@norsk-global.com |
| EB813 | This shipment has timed out with DHL Parcel’s API. Please try the booking again and it should go through, if it does not or the error message changes please contact support |
| EB840 | The requested Service for documents via Asendia is not supported. Contact us at helpdesk@norsk-global.com |
| EB841 | Landmark Booking Failed |
| EB842 | The username/password combination provided is disabled |
| EB843 | The username/password combination provided is invalid |
| EB841 | UPS Booking Failed |
| EB842 | The username/password combination provided is disabled |
| EB843 | The username/password combination provided is invalid |
| EB844 | DAI Booking Failed |
| EB845 | Cannot locate shipment by tracking number |
| EB846 | Booking with Aramex failed |
| EB847 | The username/password combination provided is disabled |
| EB848 | The username/password combination provided is invalid |
| EB849 | Division or Division Code is invalid |
| EB850 | The value of the shipment doesn't match the sum total of each item |
| EB851 | StarLinks Booking Failed |
| EB852 | The username/password combination provided is disabled |
| EB853 | The username/password combination provided is invalid |
| EB854 | Attempting to get a token with the ClientId and ClientSecret failed |
| EB855 | Mark Booking Failed |
| EB856 | The username/password combination provided is disabled |
| EB857 | The username/password combination provided is invalid |
| EV801 | Format Error |
| EV802 | Conditional Required Field |
| EV803 | Invalid Field |
| EV804 | Insufficient Time For Pickup |
| EV805 | Multiple Pieces Not Supported On Selected Service |
| EV806 | Booking Date Passed |
| EV807 | Routing Invalid Location |
| EV808 | Routing No Routing Option, Cannot Deliver to the Destination on the Selected Service |
| EV809 | Supplier Label Format Not Supported |
| EV810 | Ready by Time Too Late, Unable to order collection as time is later than Last Pickup. |
| EC811 | An internal error occurred |
| EC812 | An internal error occurred |
| EV813 | The Total Shipment value must be greater than or equal to the total of all products. |
| EV814 | Pre-Booking Validation failed, see attached reasons. |
| ET501 | Supplier Api Unavailable |
| ET502 | Label Generation Failed |
| EB851 | RoyalMail Booking Failed |
| EB852 | Cannot locate shipment by tracking number |
| EB853 | Fastway Booking Failed |
| EB854 | Cannot locate shipment by tracking number |
| EB855 | XbxSpring Booking Failed |
More information on Norsk's error codes can be found here.
If the error persists, customer's are urged to contact support to investigate the issue further.