In order to locate your Account details, you will need to log into the Business Customer Portal ( with your account username and password. If you don't know what these are or are having any problems logging in, please contact your Account Manger. Customer Number

Once you have logged into the Business Customer Portal, from the drop-down menu in the top right, select Vertragsdaten (Contract Data):

Your Customer Number will be displayed on the next page on the left, under Adressdaten (Address Data):

Contract Billing Numbers

Follow the instructions above and then, select the Vertragspositionen (Contract Positions) tab:

Each service for which you have a standing contract with will be listed. For each service you wish to use with Shiptheory, copy the corresponding 14-digit Billing Number for that service and enter these into your Shiptheory setting page. For instance, for the "DHL Paket" service labelled "VERSENDEN", this is the number Shiptheory requires (copy the entire 14-digit number):

If you need to change any details or add any new services, please contact your Account Manager directly.