If you see the error OpenBorder error: Unable to generate label, it is likely because OpenBorder cannot find the order that you are trying to book with Shiptheory.
The common cause for this is the wrong order reference being sent to OpenBorder. You can resolve this by ensuring you are sending the correct order reference to OpenBorder. You should select the order reference that matches your order numbers in OpenBorder:
If you are still having issues after this, or you get stuck, please get in touch with our support team.