If you encounter the following error message in the Shipment History for a failed order:

LF&E Transport 500 Error.

This usually indicates a temporary communication issue or momentary loss of connection between Shiptheory and LF&E Transport's system.


Screenshot of LF&E Transport 500 Error message in Shiptheory


Resolution

Often, simply retrying the booking process can resolve this temporary issue. Please follow these steps:

  1. Locate the order that failed on your Shiptheory dashboard (it will have a "Failed" status).
  2. Right-click on the failed shipment line.
  3. Select 'Retry Shipment' from the context menu.

Shiptheory will then attempt to book the shipment with LF&E Transport again.


GIF showing how to right-click and retry a failed shipment

If the commodity information still isn't pulling through correctly after ensuring it's on the variants, or if you have further questions, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.