Shiptheory Support

International shipment

Currently International shipment is not available though United Pallet Network API, please contact United Pallet Network for more information: https://www.upn.co.uk/

Northern Ireland Shipment

To ensure smooth processing by the custom, please make sure you have the following details in your shipments

• Product details including the commodity code, country of manufacture, goods description, quantify, weight and value
• If you are sending shipment to Business addresses, please provide the receiver's EORI number

You can also set different default options for International Commercial Terms (e.g., DDP or DDU) and specify the type of address you’re sending to.

To override the International Commercial Terms per shipment, you can book a shipment with Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU) enhancements. The option are available in shipment rules and manual shipments booking

If you encounter any issues, please feel free to contact our support team. You can call us on 0117 403 4313 (UK) / +1 (629) 666-6726 (US) or reach us online here.