Shiptheory Support

If your front-end store does not save the locker ID in Address Line 2, you can change which field Shiptheory searches for the locker ID from your Advanced settings in Shiptheory, accessed by clicking the cog icon on the bottom left corner of the InPost settings page:

Read from Recipient Address

Shiptheory will look in certain address fields on shipments to determine the InPost locker ID. By default, Shiptheory looks for the locker ID in the Address Line 2 field. The locker ID must exist in the field in the format: Locker ID (UKBE234523452). The rest of the address should be the customer's home address.

For example:

First Name: John
Last Name: Doe
Company: Honey Supplies Ltd
Address Line 1: 378 High Street
Address Line 2: Locker ID (UKBE234523452)
City: Beaconsfield
Postcode: HP8 21E

Read from Channel

Select "Channel Pickup Details" to read from Channels' Pickup Details (e.g. Shopify Store). Please refer to specific channel documentation on how to setup / download the Pickup Details.

Shopify Store: For instance, in the Shopify Store setting page, enter the Pickup Identifier key as the custom attribute key that you want Shiptheory to get the value from

Need Help?

If you have questions or need help, reach out to support. We are happy to help.