DPD may return an error message: "Error trying to create consignment in DPD. Dpd said: Error code1014 - Account on stop." if you are trying to ship parcels when your DPD account is "frozen".

This is usually the case if you have not yet settled your bills yet, or some other account related reason.

What to do next?

Shiptheory is unable to dispatch orders when your DPD account is inactive, the best thing to do is contact the DPD hepdesk on 0121 500 2510 or send them an email from here.

Please let them know exactly what error message you are getting so that they can offer you the best possible resolution.

If you feel the need to contact Shiptheory and ask for further help, we will be glad to help out as much as we can.