Misc.

Remote Support Request
In rare circumstances, we may wish to access your computer remotely to fix the issue. Before starting, if you Teamviewer already running/installed, ple...
Wed, 30 Nov, 2016 at 5:41 PM
Sponsored Feature Request Commissions
If you would like Shiptheory to do something it currently doesn't do, or integrate with another platform we currently do not integrate with, please con...
Mon, 21 Dec, 2020 at 9:54 AM
Sectigo Breaking SSL Update: AddTrust External CA Root Expiration
Sectigo (Previously Comodo CA) provide security certificates to websites that ensure your data is sent securely from one server to another. Essentially, the...
Mon, 1 Jun, 2020 at 10:52 AM
Requesting the Deletion of your Personal Data under GDPR
We do not keep your data, or your customer data indefinitely. After an appropriate amount of time, any personally identifiable information is automatically ...
Fri, 19 Mar, 2021 at 1:18 PM
Shipment Pop-Up won't load
If you have a screen similar to the below where the Shiptheory loading screen is not disappearing while trying to load shipments or web pages follow our tro...
Thu, 24 Mar, 2022 at 1:33 PM
Internal Server Error 500
If you see an internal server error when trying to connect to Shiptheory there may be a few reasons for this. The first step to resolve this issue wou...
Fri, 18 Mar, 2022 at 3:55 PM