Misc.
In rare circumstances, we may wish to access your computer remotely to fix the issue.
Before starting, if you Teamviewer already running/installed, ple...
Wed, 30 Nov, 2016 at 5:41 PM
If you would like Shiptheory to do something it currently doesn't do, or integrate with another platform we currently do not integrate with, please con...
Mon, 21 Dec, 2020 at 9:54 AM
Sectigo (Previously Comodo CA) provide security certificates to websites that ensure your data is sent securely from one server to another. Essentially, the...
Mon, 1 Jun, 2020 at 10:52 AM
We do not keep your data, or your customer data indefinitely. After an appropriate amount of time, any personally identifiable information is automatically ...
Fri, 19 Mar, 2021 at 1:18 PM
If you have a screen similar to the below where the Shiptheory loading screen is not disappearing while trying to load shipments or web pages follow our tro...
Thu, 24 Mar, 2022 at 1:33 PM
If you see an internal server error when trying to connect to Shiptheory there may be a few reasons for this. The first step to resolve this issue wou...
Fri, 18 Mar, 2022 at 3:55 PM