In rare circumstances, we may wish to access your computer remotely to fix the issue.

Before starting, if you Teamviewer already running/installed, please make sure it is closed (and also make sure it's closed from the tool bar ( next to the clock ) .

If it is run :

This should eventually display you a shiptheory logo with an ID (a long number) and a password .
When requested, let us know what these are so we can remotely connect.