Shiptheory Support

Not all carriers integrated with Shiptheory support printing incoming (return) labels at present. A list of compatible Return carriers is provided below. If...

This guide will cover everything from setting up your Returns Portal initially, to the workflow of customers using the portal to request returns to your sto...

This guide will cover the settings within your Shiptheory Returns Portal, these settings allow you to fully customise the style and function of your Portal....

This guide will cover the user facing functionality of the Shiptheory Returns Portal.  To view the customer facing Returns Portal for your shop, you can cl...

This guide will cover the main Dashboard page in your Returns portal, and the specific options within this. On your main dashboard, you have the option to...

IMPORTANT- For Returns to be added in Shiptheory, please reach out to support and let us know which returns you'd like to use. Using with Rules- One ...

From the settings of your Returns Shop account, under Return Rules, it is possible to set a booking fee that is charged to your customers for specific retur...

If you have purchased a returns label but have not yet received the label in your inbox; please contact the retailer you purchased the goods from, and let t...