This guide will cover the settings within your Shiptheory Returns Portal, these settings allow you to fully customise the style and function of your Portal.

When in the dashboard, you can click "view settings" to make any needed changes to your Returns Shop:

Within this page, you'll have multiple customisation options, please see these detailed below:

Returns Policy - Here you can input your Company Name, as well as the messages displayed on screen to customers in different scenarios, such as a Return being accepted or rejected.

Return Reasons- When a customer attempts to return an item, they'll be prompted to select a reason. Here you can add and manage the options they have to select here, as well as the action that should be taken when a customer selects said option.

Portal Customisation- Here you can customise the layout and design of your Returns Shop. You can choose a logo, as well as the colours to be used on the page.

You can also write custom CSS for how the page should look (it may be worth asking a developer if you're unsure with this). Finally, you can choose the search criteria for how customers find the order they want to return.

Email Templates- Here you can customise the emails that are sent to customers after they request a return. You can change the From Name, From Email as well as the email that is sent alongside a returns label, or a rejection email.

Return Address- In this page you can input the Address that returns should be sent to. You'll want to double check to ensure the information you put in is 100% correct.

User Management- If you have members of staff that will use your Returns Shop, you can add them here. You'll need to input a username, email address, password and set their permissions. You can also manage your existing users here.

Delivery Services- Here you can check and manage the services available through the Returns portal. You can also reset any changes to default if needed.

Notifications- If you're wanting to have a specific email address notified of new RMAs, you can input one here and you'll receive an email each time this occurs.

If you have any issues or questions from there, please feel free to Contact Support.