Shiptheory Support

General FAQ 109

• What is Shiptheory?
• How Much Does Shiptheory Cost?
• Shipping Rules Explained
• What is a Channel?
• What is a Carrier?

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Getting Started 13

• Which Channels are supported by Shiptheory?
• Which Carriers are supported by Shiptheory?
• Setting up your Shipping Rules
• Shipping Statuses
• How to use Shiptheory

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Advanced Configuration 28

• Shiptheory IP Addresses
• How to Schedule Shipments with Shipping Rules
• Updating Shipment Details with Rules
• Highland and Northern Irish Postcodes - Used for Shipping Rules
• Auto Archiving Shipments in Shiptheory

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Billing FAQ 19

• Why Am I Being Charged Tax and how do I add my Tax ID?
• How can I get copies of my invoices?
• Updateing payment cards: How to change the payment details used to bill your account
• What are Bolt-Ons?
• Switch between monthly and annual billing

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Terms, Conditions and Legal 3

• Service Level Agreement (SLA)
• Requirement of NDA/Contract to obtain API Docs
• Shiptheory Cyber Security Policy

Returns 8

• Which Carriers Support Return Labels?
• Shiptheory Returns Portal
• Setting Up your Shiptheory Returns Portal
• Using the Shiptheory Returns Portal
• Shiptheory Returns Dashboard in Depth

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Shipping Internationally 5

• European Commission Acceptable Goods Description
• Recipient tax numbers in Shiptheory
• What postcode should I use when sending orders to Abu Dhabi?
• List of Postal Codes
• What is a Senders Deferment Account?

what3words 1

• what3words and Shiptheory

Shipment Tags 5

• Adding and Removing Tags to and from Shipments
• Managing Shipment Tags in Shiptheory
• Filtering by Shipment Tags in the Advanced Dashboard
• Using Shipment Tags with Shipping Rules
• Viewing Shipment Tags associated with shipments

Reporting 1

• Configuring Automatic Email Reporting in Shiptheory