Shiptheory Support

General FAQ 94

• What is Shiptheory?
• How Much Does Shiptheory Cost?
• Shipping Rules Explained
• What is a Channel?
• What is a Carrier?

View all 94

Getting Started 11

• Which Channels are supported by Shiptheory?
• Which Carriers are supported by Shiptheory?
• Setting up your Shipping Rules
• Shipping Statuses
• How to use Shiptheory

View all 11

Advanced Configuration 17

• Shiptheory IP Addresses
• How to Schedule Shipments with Shipping Rules
• Updating Shipment Details with Rules
• Highland and Northern Irish Postcodes - Used for Shipping Rules
• Auto Archiving Shipments in Shiptheory

View all 17

Billing FAQ 19

• Why Am I Being Charged 20% VAT?
• How can I get copies of my invoices?
• How to change the payment details used to bill your account
• What are Bolt-Ons?
• Price guarantee

View all 19

Terms, Conditions and Legal 3

• Service Level Agreement (SLA)
• Requirement of NDA/Contract to obtain API Docs
• Shiptheory Cyber Security Policy

Returns 6

• How Do I Enable Returns?
• Which Carriers Support Return Labels?
• Shiptheory Returns Portal
• Setting Up your Shiptheory Returns Portal
• Using the Shiptheory Returns Portal

View all 6

Shipping Internationally 2

• European Commission Acceptable Goods Description
• Recipient tax numbers in Shiptheory

what3words 1

• what3words and Shiptheory