General FAQ

Default solution folder, feel free to edit or delete it.

What is Shiptheory?
Shiptheory is an online platform that allows business to automate their shipping by integrating Channels with Carriers to produce shipping labels. Shipt...
Wed, 29 Jan, 2020 at 11:10 AM
How Much Does Shiptheory Cost?
Shiptheory is a subscription-based service where you can either pay monthly or annually. There are 5 subscription plan options you can choose from, with low...
Wed, 27 May, 2020 at 1:19 PM
Shipping Rules Explained
Shiptheory provides a flexible shipping rules engine available on all accounts. The shipping rules engine allows you to create sets of conditions that c...
Thu, 5 Jul, 2018 at 10:22 PM
What is a Channel?
A channel is the source of your shipments as they appear in Shiptheory. You can connect one or more channels to your Shiptheory account and set up differen...
Thu, 31 Oct, 2019 at 4:58 PM
What is a Carrier?
A carrier (or courier) refers to the delivery company that will be carrying our your deliveries. Shiptheory supports many couriers, including Royal Mail...
Thu, 31 Oct, 2019 at 4:58 PM
Shiptheory Statuses Explained
A guide to the potential statuses in Shiptheory and what each status means. Available Shipment Statuses: Completed - The shipment was sent a carrie...
Thu, 30 Apr, 2020 at 9:37 AM
Searching For Shipments
Your Shiptheory dashboard shows, by default, any labels that are ready to be printed or any orders that have been rejected by a carrier and need some attent...
Mon, 28 May, 2018 at 11:25 AM
How Shiptheory works with Manifests
Shiptheory currently does not currently allow you to print your daily manifest directly from your Shiptheory account dashboard. Every Carrier that Shi...
Thu, 21 May, 2015 at 3:43 PM
How to Use the FAQ section
Our knowledge-based solutions and general FAQ section can be accessed at the very bottom of your Shiptheory account. You can also enter this ...
Mon, 8 Jun, 2015 at 9:46 AM
How to Contact Shiptheory Support
If you're having issues with your Shiptheory account, and there are no available help documents in our FAQ section, you can contact us directly by subm...
Tue, 2 Jun, 2015 at 11:23 AM