General FAQ
Shiptheory is an online platform that allows business to automate their shipping by integrating Channels with Carriers to produce shipping labels. Shipt...
Wed, 29 Jan, 2020 at 11:10 AM
Shiptheory is a subscription-based service where you can either pay monthly or annually. There are 5 subscription plan options you can choose from. The ...
Thu, 29 Aug, 2024 at 9:50 AM
Shiptheory provides a flexible shipping rules engine available on all accounts. The shipping rules engine allows you to create sets of conditions that c...
Tue, 26 Apr, 2022 at 11:03 AM
A channel is the source of your shipments as they appear in Shiptheory. You can connect one or more channels to your Shiptheory account and set up differen...
Thu, 31 Oct, 2019 at 4:58 PM
A carrier (or courier) refers to the delivery company that will be carrying our your deliveries. Shiptheory supports many couriers, including Royal Mail...
Thu, 31 Oct, 2019 at 4:58 PM
What is a shipping status? Shipping statuses are 'labels' or 'classifications' assigned to all shipments. The status that is assigned to e...
Wed, 11 Sep, 2024 at 4:44 PM
Your Shiptheory dashboard shows, by default, any labels that are ready to be printed or any orders that have been rejected by a carrier and need some attent...
Mon, 28 May, 2018 at 11:25 AM
Not all carriers in Shiptheory support manifesting your shipments, as it's only actually required with specific carriers. If you're wanting to chec...
Tue, 7 Sep, 2021 at 9:07 AM
Our knowledge-based solutions and general FAQ section can be accessed at the very bottom of your Shiptheory account.
You can also enter this ...
Mon, 8 Jun, 2015 at 9:46 AM
If you're having issues with your Shiptheory account, and there are no available help documents in our FAQ section, you can contact us directly by submi...
Wed, 17 Jul, 2024 at 4:59 PM