General FAQ
Royal Mail the collection driver scans themRoyal Mail charges for Tracked and Traced Returns labels when they are scanned by the collection driver, wher...
Fri, 9 May, 2025 at 11:23 AM
You can use Address Only labels for testing in Shiptheory, this could be for new shipping rules or other changes that need testing. You can enable Addr...
Fri, 2 Oct, 2020 at 9:40 AM
What are Address Only labels? Address Only labels are shipping labels that are not connected to a specific carrier. Shiptheory can generate shipping add...
Fri, 2 Oct, 2020 at 9:54 AM
You may notice that the layout of labels produced by Shiptheory on behalf of carriers may differ in appearance slightly from labels produced using other sof...
Fri, 2 Oct, 2020 at 9:57 AM
Carrier
Contact Details
Parcelforce
0344 800 6205
DPD and DPD Local
0121 500 2510 / 0117 981 5615
Royal Mail OBA
08457 950 950
Yod...
Tue, 26 Dec, 2017 at 1:57 PM
To avoid receiving this error when shipping with any of our supported carriers, you'll need to set up your default shipping location. You can do that he...
Fri, 2 Oct, 2020 at 10:06 AM
If you have not completed your Shipping Location address and you want to update it, you will get this error: Please complete your Shipping Location address ...
Mon, 15 Jan, 2018 at 3:44 PM
If you are using a carrier that generates Manifests inside of Shiptheory for you/the carrier. You can access your historical manifests here
Fri, 2 Oct, 2020 at 10:12 AM
If you have multiple instances of your store connected to your Shiptheory account, and shipments from the 2nd store are not coming through Shiptheory, you&#...
Tue, 20 Mar, 2018 at 10:54 AM
Shiptheory is using SOAP V1 API to communicate to your channel/sales platform.
Tue, 17 Apr, 2018 at 1:42 PM