General FAQ

What is a UKIMS number and where do I get one?
Where can I get one? On this article from theĀ UK government, you will need to read through a number of pre-requisites before you apply for one. Once you ha...
Tue, 18 Mar, 2025 at 4:55 PM
What does Archiving a Shipment Do In Shiptheory?
Archiving a shipment in Shiptheory is a way to organise your dashboard and hide specific shipments from the main active views (like the "Ignored"...
Fri, 11 Apr, 2025 at 10:44 AM
Shipping Location Settings Explained
This section in your Shiptheory settings defines the primary address and contact details for where your shipments originateĀ  (e.g., your warehouse or main ...
Fri, 4 Apr, 2025 at 9:12 AM
Finding and Understanding Shipment Errors in Shiptheory
Viewing Shipment Error Messages in Shiptheory If a shipment doesn't book successfully via Shiptheory, an error message explaining why is usually receiv...
Fri, 4 Apr, 2025 at 1:58 PM
Archiving Shipments In Shiptheory (Hiding From View)
Once a shipment is booked, fully cancelling the booking with the carrier directly via the main Shiptheory shipment dashboard isn't always possible, as c...
Fri, 11 Apr, 2025 at 10:42 AM
Cancelling Shipping Labels Booked via Shiptheory
General Principles Manifest-Based Carriers (e.g., Royal Mail): Cancellation usually involves removing the shipment from the manifest within Shiptheorybefo...
Wed, 16 Apr, 2025 at 10:22 AM
How to Manually Create a Shipment in Shiptheory
While Shiptheory excels at automating shipment creation from your integrated channels, there are times you might need to create a shipment manually. This is...
Wed, 16 Apr, 2025 at 10:16 AM