General FAQ
While Shiptheory excels at automating shipment creation from your integrated channels, there are times you might need to create a shipment manually. This is...
Wed, 16 Apr, 2025 at 10:16 AM
Shiptheory can automatically detect whether your shipments are B2C (Business to Customer) or B2B (Business to Business) based on the option you select withi...
Wed, 30 Apr, 2025 at 9:45 AM
Not enabled custom tracking for your Shiptheory account yet? Click here to get started! There are two ways you can direct your customers to a tracking p...
Fri, 11 Jul, 2025 at 9:27 AM
There are 2 reasons as to why your shipment has a status of 'Print Error' despite a label being successfully printed. 1. It's most likely that ...
Fri, 26 Sep, 2025 at 11:06 AM
To tweak a rule to match a shipment/ Stop order's going into ignored, check which rule the shipment didn't follow, Navigate over to Setting - S...
Wed, 29 Oct, 2025 at 2:41 PM
How to check if a courier has been deleted from your account and how to add courier back. Step 1: Check the courier tab to see your courier's Step ...
Wed, 29 Oct, 2025 at 3:46 PM
Overview To use your own vehicles for deliveries, you will need to setup your courier's page so that, Address Only Labels is used for courier's,...
Wed, 29 Oct, 2025 at 3:46 PM