Shiptheory Support

Where can I get one? On this article from the UK government, you will need to read through a number of pre-requisites before you apply for one. Once you ha...

Archiving a shipment in Shiptheory is a way to organise your dashboard and hide specific shipments from the main active views (like the "Ignored"...

This section in your Shiptheory settings defines the primary address and contact details for where your shipments originate  (e.g., your warehouse or main ...

Viewing Shipment Error Messages in Shiptheory If a shipment doesn't book successfully via Shiptheory, an error message explaining why is usually receiv...

Once a shipment is booked, fully cancelling the booking with the carrier directly via the main Shiptheory shipment dashboard isn't always possible, as c...

General Principles Manifest-Based Carriers (e.g., Royal Mail): Cancellation usually involves removing the shipment from the manifest within Shiptheorybefo...

While Shiptheory excels at automating shipment creation from your integrated channels, there are times you might need to create a shipment manually. This is...

Shiptheory can automatically detect whether your shipments are B2C (Business to Customer) or B2B (Business to Business) based on the option you select withi...