General FAQ
While Shiptheory excels at automating shipment creation from your integrated channels, there are times you might need to create a shipment manually. This is...
Wed, 16 Apr, 2025 at 10:16 AM
Shiptheory can automatically detect whether your shipments are B2C (Business to Customer) or B2B (Business to Business) based on the option you select withi...
Wed, 30 Apr, 2025 at 9:45 AM
Not enabled custom tracking for your Shiptheory account yet? Click here to get started! There are two ways you can direct your customers to a tracking p...
Fri, 11 Jul, 2025 at 9:27 AM
There are 2 reasons as to why your shipment has a status of 'Print Error' despite a label being successfully printed. 1. It's most likely that ...
Fri, 26 Sep, 2025 at 11:06 AM