Shiptheory Support

If you are exporting goods to the European countries where the total value of your products are 150 Euros or less, and the VAT was paid at the point of sale...

If you send shipments internationally then you will have been supplied with one of the below tax numbers that need to be used as to ensure your shipments ma...

What is an SKU? An SKU, or Stock Keeping Unit, is a code used to internally track a business’s inventory. The idea is that each SKU is unique to each produ...

Shiptheory can pass your IOSS number to your carrier when booking a shipment, but each carrier and sales channel works differently. You should read the foll...

Important The below article introduces functionality that provides you greater control when dealing with IOSS shipments. The below functionality is partial...

Within Shiptheory it is possible to set up rules which will automatically set a shipment's status to 'Waiting'. These shipments require manual a...

When viewing orders in your Shiptheory dashboard, you can select the blue arrow to bring up a dropdown menu, within this menu, you will often see the option...

Sometimes when an order has failed in your Shiptheory, you may see the error listed as; "Unable to load your XXXX carrier settings" - The "XX...

When booking in orders with Shiptheory, the booking, label and tracking number will be created automatically with your carrier. However, you may wonder how ...

When using some carriers we may be able to pass the channel currency back to your store. This can be useful when you are working with international currenci...