General FAQ

Shipping Rules: "All Product Weights" Criteria Explained
Within the Shipping Rules there is multiple criteria based on weight. One of these being All Product Weights This criteria means all products within t...
Wed, 5 Oct, 2022 at 1:22 PM
How to name Shipping Rules
In Shiptheory, it is possible to name your Shipping Rules, this can be used to make it easier to find specific rules if you have quite a few on your account...
Thu, 13 Oct, 2022 at 1:34 PM
Guide To International Shipping
This guide will explain and identify the key and essential areas you will need to access and input information into, in order to set up international shippi...
Mon, 18 Nov, 2024 at 3:18 PM
Premium Channels - Subscription Specific Integrations
When using Shiptheory, some integrations will require you to be on a minimum subscription level in order to use these Premium sales channels. Please see the...
Wed, 3 Jan, 2024 at 1:14 PM
Creating a Master Picking List For Multiple Shipments
This guide will cover the Master Picking List functionality available in Shiptheory. A Master Picking List is simply a picking list that can be generated fo...
Wed, 29 Mar, 2023 at 2:55 PM
Dashboard Grouping Explained
Shiptheory now offers grouping of orders which allows you to filter through orders easily saving you time and money! See how you can get started setting up ...
Wed, 24 Apr, 2024 at 11:45 AM
Creating a new Picking List Template
Starting a new Picking List Template To get started, navigate to your Shiptheory dashboard, and from there, click on Settings and then click on Picking ...
Mon, 16 Oct, 2023 at 3:09 PM
How to retry shipments in bulk from the Shiptheory Dashboard
It is now possible for you to select multiple orders within your dashboard and hit "retry", rather than having to do them one by one. This may be ...
Fri, 8 Sep, 2023 at 10:38 AM
The Postcode {TEXT} is invalid
This error means that a Postcode for a shipment is invalid and needs to be checked. Example of an incorrect postcode: This postcode doesn't exist...
Wed, 17 Jul, 2024 at 4:57 PM
Shipment retried using the data within Shiptheory
When re-trying orders from certain channels you may see the following message within the UI:  Shipment retried using the data within Shiptheory. The re...
Mon, 20 May, 2024 at 12:03 PM