When re-trying orders from certain channels you may see the following message within the UI: 

Shipment retried using the data within Shiptheory.

The reason for this message is due to some channels do not provide additional updates past the initial download of data. This means when hitting 'Retry' within the UI will not download any changes made within your sales channel and simply re-run the shipment back through your shipping rules.

You are still able to manually book/change consignments within the Shiptheory UI, if you are unsure on how to do this you can click here to find out more!

Have any questions? One of our Support Team would be happy to give you a hand!