General FAQ
Starting a new Picking List Template To get started, navigate to your Shiptheory dashboard, and from there, click on Settings and then click on Picking ...
Mon, 16 Oct, 2023 at 3:09 PM
It is now possible for you to select multiple orders within your dashboard and hit "retry", rather than having to do them one by one. This may be ...
Fri, 8 Sep, 2023 at 10:38 AM
When on the Shiptheory dashboard, you're able to right click and order and select "view" to see the order's specific information: You ma...
Tue, 17 Oct, 2023 at 10:04 AM
This error means that a Postcode for a shipment is invalid and needs to be checked. Example of an incorrect postcode: This postcode doesn't exist...
Wed, 17 Jul, 2024 at 4:57 PM
In Shiptheory you can easily change an existing orders product details. This can be useful if a customer wants to update their order or if there is missing ...
Thu, 9 May, 2024 at 10:10 AM
When re-trying orders from certain channels you may see the following message within the UI: Shipment retried using the data within Shiptheory. The re...
Mon, 20 May, 2024 at 12:03 PM
Within Shiptheory when booking consignments manually through some Channels you may see a success message similar to the below: The reason for this mes...
Mon, 20 May, 2024 at 2:31 PM
The Windsor Framework is an agreement between the United Kingdom and Northern Ireland for sending goods within the UK internal market scheme (UKIMS). These ...
Thu, 12 Sep, 2024 at 11:31 AM
As of September 30th 2024, the Windsor Framework will come into affect. This change means that shipments from Great Britain to Northern Ireland will require...
Fri, 13 Sep, 2024 at 1:47 PM