General FAQ

Suspending Shipping Rules
It may be appropriate at certain times for you to suspend shipping rules. When you suspend a shipping rule, the rule is not used by Shiptheory. This...
Thu, 11 Feb, 2016 at 11:09 PM
Auto Printing FAQ
This page is intended to answer common questions around our automatic desktop printing functionality. If you do not find the answer you are looking for here...
Mon, 22 Feb, 2016 at 2:43 PM
How to archive a shipment?
You can archive shipments in 3 ways: 1. Wait 24 hours, assuming the shipment is complete, after 24 hours the shipment will automatically be archived, ...
Sun, 28 Feb, 2016 at 1:24 AM
Wrong rule matched or more than one rule matched
A full explanation of creating rules can be found here If find a shipment has an outcome you didn't expect, check the resulting carrier and service a...
Sun, 28 Feb, 2016 at 1:36 AM
Advanced settings throughout Shiptheory
We realise that having 101 different options, whilst useful, can be confusing and daunting and as such we have hidden quite a few of the more advanced optio...
Mon, 19 Jul, 2021 at 5:39 PM
Why Does The Customers Name Appear Twice?
Some carriers require a Company Name to be present when creating a label. As a result. these carriers reject any consignments that do not have a company nam...
Wed, 9 Mar, 2016 at 2:37 PM
Where to see release notes and information
We keep our release notes up to date here We also maintain a Roadmap which shows planned and released features
Fri, 2 Oct, 2020 at 9:36 AM
Carrier wont connect (test/live mode)
If you continually get a red error message when test you hit the 'test connection' button, but you've checked and double checked your login cred...
Fri, 2 Oct, 2020 at 9:38 AM
Why Are Addresses Truncated?
Most of the carriers we work with restrict the number of characters accepted on each address line.  To prevent the carrier rejecting the label, and th...
Tue, 10 May, 2016 at 4:07 PM
Show Product SKU's on Shipping Labels
It is possible to show the SKU's on an order directly on a shipping label, depending on specific carrier support. If you wish to display SKU'...
Thu, 14 Jul, 2016 at 3:01 PM