General FAQ
The message "This shipment has previously been completed" will appear on your shipments when all of the following conditions are true: The o...
Thu, 24 Oct, 2019 at 1:18 PM
When creating a shipping rule with multiple conditions specified, for an order to match this rule it must match both of the specified conditions. For ex...
Thu, 31 Oct, 2019 at 10:55 AM
When viewing an order in Shiptheory, you are able to see the time in which it was brought into Shiptheory. As seen below: The timezone your Shiptheory ...
Mon, 19 Jul, 2021 at 5:36 PM
When using Shiptheory's Shipping Rules, you are able to setup a rule based on a shipment's Shipping Method. This is part of the information that we ...
Fri, 2 Oct, 2020 at 9:18 AM
If you would like to alter the name of a channel or carrier in Shiptheory, you'll want to open up your user dropdown and click on Manage Carriers/Channe...
Tue, 9 Mar, 2021 at 1:44 PM
When booking an order through Shiptheory you have the option to choose the amount of boxes in that order. It's important to note that the weight for...
Mon, 11 May, 2020 at 2:38 PM
At the time of writing this support article, Brexit has not been finalised. Whilst we continue to work with carriers to ensure the least amount of disruptio...
Mon, 19 Jul, 2021 at 4:18 PM
When shipping orders through Shiptheory you are not able to add a blanket insurance value across all shipments you send. However, certain carriers do suppor...
Wed, 11 Mar, 2020 at 11:45 AM
The message "Duplicated schedule events skipped" on shipments within Shiptheory is not cause for concern, it is purely informational. The message ...
Wed, 15 Apr, 2020 at 12:53 PM
When booking in orders through Shiptheory, sometimes an order will fail to book in with your carrier. The reason why this order has failed can range from a ...
Mon, 11 May, 2020 at 12:38 PM