General FAQ

When Will You Be Charged For Shipping Labels?
Royal Mail Royal Mail charge for Tracked and Traced Returns labels when they are scanned by the collection driver, whereas all other services are charge...
Tue, 25 Jan, 2022 at 9:49 AM
Do you have a test mode or Sandbox
You can use Address Only labels for testing in Shiptheory, this could be for new shipping rules or other changes that need testing.  You can enable Addr...
Fri, 2 Oct, 2020 at 9:40 AM
Address Only Shipping Labels
What are Address Only labels? Address Only labels are shipping labels that are not connected to a specific carrier. Shiptheory can generate shipping add...
Fri, 2 Oct, 2020 at 9:54 AM
Labels Look Different
You may notice that the layout of labels produced by Shiptheory on behalf of carriers may differ in appearance slightly from labels produced using other sof...
Fri, 2 Oct, 2020 at 9:57 AM
Carrier Help-desk Directory
Carrier Contact Details Parcelforce 0344 800 6205 DPD and DPD Local 0121 500 2510 / 0117 981 5615 Royal Mail OBA 08457 950 950 Yod...
Tue, 26 Dec, 2017 at 1:57 PM
Error: Postal code is mandatory for the selected country.
To avoid receiving this error when shipping with any of our supported carriers, you'll need to set up your default shipping location. You can do that he...
Fri, 2 Oct, 2020 at 10:06 AM
Updating Shipping Location Address
If you have not completed your Shipping Location address and you want to update it, you will get this error: Please complete your Shipping Location address ...
Mon, 15 Jan, 2018 at 3:44 PM
Accessing an old manifest
If you are using a carrier that generates Manifests inside of Shiptheory for you/the carrier. You can access your historical manifests here  
Fri, 2 Oct, 2020 at 10:12 AM
Orders Not Coming Through From 2nd Channel
If you have multiple instances of your store connected to your Shiptheory account, and shipments from the 2nd store are not coming through Shiptheory, you&#...
Tue, 20 Mar, 2018 at 10:54 AM
What API is Shiptheory using?
Shiptheory is using SOAP V1 API to communicate to your channel/sales platform.
Tue, 17 Apr, 2018 at 1:42 PM