General FAQ
Royal Mail the collection driver scans themRoyal Mail charges for Tracked and Traced Returns labels when they are scanned by the collection driver, wher...
Mon, 19 Aug, 2024 at 7:21 PM
You can use Address Only labels for testing in Shiptheory, this could be for new shipping rules or other changes that need testing. You can enable Addr...
Fri, 2 Oct, 2020 at 9:40 AM
What are Address Only labels? Address Only labels are shipping labels that are not connected to a specific carrier. Shiptheory can generate shipping add...
Fri, 2 Oct, 2020 at 9:54 AM
You may notice that the layout of labels produced by Shiptheory on behalf of carriers may differ in appearance slightly from labels produced using other sof...
Fri, 2 Oct, 2020 at 9:57 AM
Carrier
Contact Details
Parcelforce
0344 800 6205
DPD and DPD Local
0121 500 2510 / 0117 981 5615
Royal Mail OBA
08457 950 950
Yod...
Tue, 26 Dec, 2017 at 1:57 PM
To avoid receiving this error when shipping with any of our supported carriers, you'll need to set up your default shipping location. You can do that he...
Fri, 2 Oct, 2020 at 10:06 AM
If you have not completed your Shipping Location address and you want to update it, you will get this error: Please complete your Shipping Location address ...
Mon, 15 Jan, 2018 at 3:44 PM
If you are using a carrier that generates Manifests inside of Shiptheory for you/the carrier. You can access your historical manifests here
Fri, 2 Oct, 2020 at 10:12 AM
If you have multiple instances of your store connected to your Shiptheory account, and shipments from the 2nd store are not coming through Shiptheory, you&#...
Tue, 20 Mar, 2018 at 10:54 AM
Shiptheory is using SOAP V1 API to communicate to your channel/sales platform.
Tue, 17 Apr, 2018 at 1:42 PM