General FAQ

Default solution folder, feel free to edit or delete it.

Exporting to CSV with Shiptheory
Within Shiptheory, you are able to export your shipments to a CSV of your own design. You can then upload this to another platform, allowing for easy transf...
Mon, 22 Jun, 2020 at 4:38 PM
Invalid Tracking Number
For most carriers, tracking references will only be live a day after the shipment was booked. If you track a shipment a few hours after booking, you'll...
Fri, 18 May, 2018 at 3:14 PM
Using Package Sizes
If you require more flexibility when creating shipments within Shiptheory and would like to specify the dimensions of the shipment, you can use Package Size...
Tue, 26 Jun, 2018 at 1:58 PM
How to view the cost of shipping
Some carriers provide the shipping cost per shipment. These carriers include; DHL, Fedex, UPS, Amazon Seller Fulfilled Prime, APC, TNT, Dispatch Bay, Skynet...
Wed, 20 May, 2020 at 3:15 PM
Bulk Shipping Orders Without Shipping Rules
If you require more control over the weight and number boxes on you orders that can not be achieved from your sales channel, you can overwrite the weight an...
Fri, 17 Aug, 2018 at 8:12 AM
Products coming through under a different name
When a product is processed through Shiptheory for the first time, it gets saved to the Shiptheory database with all the information it was processed with (...
Mon, 30 Dec, 2019 at 11:38 AM
Shipment Dashboard Page Settings Explained
On the Shiptheory dashboard, you are able to customize how your orders are displayed in a variety of ways, The settings page for the dashboard can be fo...
Tue, 18 Dec, 2018 at 10:51 AM
Error Message "Collection information is required"
If a shipment is failing with error message "Collection *information* is required", this is due to the fact that your Shipping Location page needs...
Mon, 30 Dec, 2019 at 11:05 AM
Product Information in Shiptheory
Every time a product comes through into Shiptheory from your Sales Channel, it is added to Shiptheory's Product Table. A product uses the SKU as th...
Wed, 30 Oct, 2019 at 4:57 PM
How to purchase a Bolt-On.
If your current subscription to Shiptheory is not providing you with enough shipments, you can buy a Bolt-On. A Bolt-On adds an extra amount of labels t...
Tue, 26 Nov, 2019 at 3:00 PM