General FAQ
Starting a new Picking List Template To get started, navigate to your Shiptheory dashboard, and from there, click on Settings and then click on Picking ...
Mon, 16 Oct, 2023 at 3:09 PM
It is now possible for you to select multiple orders within your dashboard and hit "retry", rather than having to do them one by one. This may be ...
Fri, 8 Sep, 2023 at 10:38 AM
When on the Shiptheory dashboard, you're able to right click and order and select "view" to see the order's specific information: You ma...
Tue, 17 Oct, 2023 at 10:04 AM
This error means that a Postcode for a shipment is invalid and needs to be checked. Example of an incorrect postcode: This postcode doesn't exist...
Wed, 17 Jul, 2024 at 4:57 PM
In Shiptheory you can easily change an existing orders product details. This can be useful if a customer wants to update their order or if there is missing ...
Thu, 9 May, 2024 at 10:10 AM
When re-trying orders from certain channels you may see the following message within the UI: Shipment retried using the data within Shiptheory. The re...
Mon, 20 May, 2024 at 12:03 PM
Within Shiptheory when booking consignments manually through some Channels you may see a success message similar to the below: The reason for this mes...
Mon, 20 May, 2024 at 2:31 PM