General FAQ

Creating a new Picking List Template
Starting a new Picking List Template To get started, navigate to your Shiptheory dashboard, and from there, click on Settings and then click on Picking ...
Mon, 16 Oct, 2023 at 3:09 PM
How to retry shipments in bulk from the Shiptheory Dashboard
It is now possible for you to select multiple orders within your dashboard and hit "retry", rather than having to do them one by one. This may be ...
Fri, 8 Sep, 2023 at 10:38 AM
Editing Product Information within the Shipment Popup
When on the Shiptheory dashboard, you're able to right click and order and select "view" to see the order's specific information: You ma...
Tue, 17 Oct, 2023 at 10:04 AM
Change product details in an existing shipment in Shiptheory
In Shiptheory you can easily change an existing orders product details. This can be useful if a customer wants to update their order or if there is missing ...
Thu, 9 May, 2024 at 10:10 AM
Shipment retried using the data within Shiptheory
When re-trying orders from certain channels you may see the following message within the UI:  Shipment retried using the data within Shiptheory. The re...
Mon, 20 May, 2024 at 12:03 PM
Shipment booked OK, this tracking number was not automatically sent back to XXXXXXXX
Within Shiptheory when booking consignments manually through some Channels you may see a success message similar to the below: The reason for this mes...
Mon, 20 May, 2024 at 2:31 PM