General FAQ

How to Track your Shipments
If you want to check the status of your shipments, you can use the Track button within Shiptheory to do so. There are 2 ways to access the Track option....
Tue, 16 Mar, 2021 at 10:31 AM
Which Platforms Does Shiptheory Integrate With?
Shiptheory currently integrates directly with the below software platforms. If something is missing you need, please get in touch. Amazon BigCommerce ...
Thu, 6 Apr, 2023 at 4:45 PM
How to Manually Book an Order from the Shiptheory Dashboard
There are two types of ways to book in your orders with Shiptheory. Automatic Shipping or Manual Shipping. With Automatic Shipping; Shiptheory receives ...
Fri, 26 Jun, 2020 at 11:29 AM
Inconsistencies in the Shiptheory Reporting Page
In the Shiptheory Reporting page, you may sometimes notice what seem to be inconsistencies in the amount of orders under "completed" in contrast t...
Thu, 18 Mar, 2021 at 4:19 PM
Bulk select and print on the dashboard only prints one label
If you're trying to print multiple labels from the Shiptheory dashboard by selecting multiple orders and printing as shown below: You may fin...
Fri, 16 Oct, 2020 at 10:35 AM
What shipments in my account will count towards my month's usage?
When using Shiptheory, you will have a monthly allowance of shipments that you can use over the course of the month, the plan you're on will of course c...
Tue, 16 Mar, 2021 at 9:35 AM
Carrier Integrations
Below is a list of Shiptheory's up to date carrier integrations. If you want to request a carrier Integration you can speak to our support team; CLICK ...
Wed, 20 Jan, 2021 at 12:13 PM
Resetting Your Shiptheory Account Password
Should you forget your Shiptheory password, you can easily reset it by following the "Forgot Password" link on the main login page.   On ...
Wed, 28 Apr, 2021 at 4:34 PM
Shipment 'Waiting' Status Explained
Within Shiptheory, your orders can have multiple statuses such as Complete, Ignored, Failed and more. You can see more information on all these statuses her...
Wed, 21 Apr, 2021 at 4:45 PM
Shiptheory Dashboard - What you can do with an order
Within the Shiptheory dashboard, you have the ability to control many things about an order, this guide will outline the many different things you can do wh...
Fri, 23 Apr, 2021 at 11:34 AM