Billing FAQ

Why Am I Being Charged Tax and how do I add my Tax ID?
Shiptheory is a trading name of Hightower IT LTD, registered company #06077443 in the U.K. We are VAT registered and are required to charge 20% VAT to all o...
Sat, 10 Dec, 2022 at 1:22 PM
How can I get copies of my invoices?
Invoices can be downloaded from your Shiptheory account. From the Billing Overview use the 'View Invoice' drop down box you'll be able to s...
Sat, 10 Dec, 2022 at 1:11 PM
Updateing payment cards: How to change the payment details used to bill your account
You can update the payment cards we have on file for you by browsing to the Billing page, and clicking the Manage Payment Methods button in the bottom left ...
Sat, 10 Dec, 2022 at 1:15 PM
What are Bolt-Ons?
Similar to how some telephone networks operate, we allow you to bolt on temporary quotas and features. Which Bolt-Ons are available? At present the ...
Tue, 30 Nov, 2021 at 2:03 PM
Switch between monthly and annual billing
If you'd like to switch to either annual billing from monthly billing, or switch to monthly billing from annual billing you can do so by navigating to h...
Mon, 19 Jul, 2021 at 5:35 PM
Refunds
Shiptheory allows you the ability to change between plans at any time, upgrading and downgrading, switching from monthly to annual, or annual to monthly at ...
Thu, 15 Feb, 2024 at 1:58 PM
You've used XX% of your shipment allowance
This is the subject header of the email we send to customers who is about to reach their quota or monthly allowance. We would like to make sure that all our...
Tue, 12 Dec, 2017 at 8:55 AM
Why is the subscription page not on my account?
If you are unable to access the subscriptions page then the account you use doesn't have the correct authority to access the subscriptions page. Only th...
Tue, 18 Dec, 2018 at 9:45 AM
Payment declined codes explained
When purchasing a subscription or bolt-on from Shiptheory you will be required to enter the card details for the card you want to be charged to, when doing ...
Wed, 22 Sep, 2021 at 10:48 AM
How does the Shiptheory billing cycle and shipment cycle work?
When you select one of our subscription plans you are allocated a monthly quota of shipments that you can process each month, the price you pay and the numb...
Mon, 19 Jul, 2021 at 4:15 PM