Billing FAQ
Shiptheory is a trading name of Hightower IT LTD, registered company #06077443 in the U.K. We are VAT registered and are required to charge 20% VAT to all o...
Sat, 10 Dec, 2022 at 1:22 PM
Invoices can be downloaded from your Shiptheory account. From the Billing Overview use the 'View Invoice' drop down box you'll be able to s...
Sat, 10 Dec, 2022 at 1:11 PM
You can update the payment cards we have on file for you by browsing to the Billing page, and clicking the Manage Payment Methods button in the bottom left ...
Sat, 10 Dec, 2022 at 1:15 PM
Similar to how some telephone networks operate, we allow you to bolt on temporary quotas and features. Which Bolt-Ons are available? At present the ...
Tue, 30 Nov, 2021 at 2:03 PM
If you'd like to switch to either annual billing from monthly billing, or switch to monthly billing from annual billing you can do so by navigating to h...
Mon, 19 Jul, 2021 at 5:35 PM
Shiptheory allows you the ability to change between plans at any time, upgrading and downgrading, switching from monthly to annual, or annual to monthly at ...
Wed, 22 Mar, 2023 at 10:11 AM
This is the subject header of the email we send to customers who is about to reach their quota or monthly allowance. We would like to make sure that all our...
Tue, 12 Dec, 2017 at 8:55 AM
If you are unable to access the subscriptions page then the account you use doesn't have the correct authority to access the subscriptions page. Only th...
Tue, 18 Dec, 2018 at 9:45 AM
When purchasing a subscription or bolt-on from Shiptheory you will be required to enter the card details for the card you want to be charged to, when doing ...
Wed, 22 Sep, 2021 at 10:48 AM
When you select one of our subscription plans you are allocated a monthly quota of shipments that you can process each month, the price you pay and the numb...
Mon, 19 Jul, 2021 at 4:15 PM