When purchasing a subscription or bolt-on from Shiptheory you will be required to enter the card details for the card you want to be charged to, when doing so you may be given an error message stating 'Unable to process your order ' along with an error code. Here are the error codes you may come across and what they mean:


Error code:Description:Next Steps:
approve_with_id
The payment cannot be authorized.
The payment should be attempted again. If it still cannot be processed, you will need to contact your card issuer.
call_issuer
The card has been declined for an unknown reason.
You will need to contact your card issuer for more information. 
card_not_supported
The card does not support this type of purchase. You will need to contact your card issuer to make sure your card can be used to make this type of purchase.
card_velocity_exceeded
You have exceeded the balance or credit limit available on you card.
You should contact your card issuer for more information.
currency_not_supported
The card does not support the specified currency.
You need to check with the issuer whether the card can be used for the type of currency specified.
do_not_honor
The card has been declined for an unknown reason.
You need to contact your card issuer for more information.
do_not_try_again The card has been declined for an unknown reason. You should contact your card issuer for more information.
duplicate_transaction
A transaction with identical amount and credit card information was submitted very recently. Check to see if a recent payment already exists.
expired_card
The card has expired. You should use another card.
generic_decline The card has been declined for an unknown reason. You need to contact your card issuer for more information. 
incorrect_number The card number is incorrect. You should try again using the correct card number.
incorrect_cvc
The CVC number is incorrect.
You should try again using the correct CVC. 
incorrect_pin
The PIN entered is incorrect. This decline code only applies to payments made with a card reader.
You should try again using the correct PIN. 
incorrect_zip
The postal/zip code is incorrect. You should try again using the correct billing ZIP/postal code. 
insufficient_funds The card has insufficient funds to complete the purchase. You should use an alternative payment method. 
invalid_account The card, or account the card is connected to, is invalid. You  needs to contact your card issuer to check that the card is working correctly. 
invalid_amount The payment amount is invalid, or exceeds the amount that is allowed.If the amount appears to be correct, you need to check with your card issuer that they can make purchases of that amount. 
invalid_cvc invalid_cvc
You should try again using the correct CVC. 
invalid_expiry_year The expiration year invalid.
You should try again using the correct expiration date. 
invalid_number
The card number is incorrect.
You should try again using the correct card number.
invalid_pin
The PIN entered is incorrect. This decline code only applies to payments made with a card reader.
You should try again using the correct PIN.
issuer_not_available
The card issuer could not be reached, so the payment could not be authorised.
The payment should be attempted again. If it still cannot be processed, you need to contact your card issuer.
new_account_information_available
The card, or account the card is connected to, is invalid.
You need to contact your card issuer for more information.
no_action_taken The card has been declined for an unknown reason.
You should contact your card issuer for more information.
not_permitted
The payment is not permitted.
You needs to contact your card issuer for more information.
pickup_card The card cannot be used to make this payment (it is possible it has been reported lost or stolen).
You needs to contact your card issuer for more information. 
pin_try_exceeded The allowable number of PIN tries has been exceeded. You must use another card or method of payment.
processing_error An error occurred while processing the card.
The payment should be attempted again. If it still cannot be processed, try again later.
reenter_transaction
The payment could not be processed by the issuer for an unknown reason. The payment should be attempted again. If it still cannot be processed, you need to contact your card issuer.
restricted_card The card cannot be used to make this payment (it is possible it has been reported lost or stolen).
You need to contact your card issuer for more information. 
revocation_of_all_authorizations
The card has been declined for an unknown reason. You should contact your card issuer for more information.
revocation_of_authorization The card has been declined for an unknown reason. You should contact your card issuer for more information. 
security_violation The card has been declined for an unknown reason. You needs to contact your card issuer for more information.
service_not_allowed
The card has been declined for an unknown reason.
You should contact your card issuer for more information.
stop_payment_order
The card has been declined for an unknown reason.
You should contact your card issuer for more information.
testmode_decline A Stripe test card number was used. A genuine card must be used to make a payment.
transaction_not_allowed The card has been declined for an unknown reason.
You need to contact your card issuer for more information. 
try_again_later The card has been declined for an unknown reason. Attempt the payment again. If subsequent payments are declined, you should contact your card issuer for more information.
withdrawal_count_limit_exceeded
You have exceeded the balance or credit limit available on your card. You should use an alternative payment method.


If you have any questions about these codes, please contact our support desk.