Shiptheory Support

Notice: If your subscription is billed through Shopify, it must be cancelled directly in Shopify. You won’t be able to cancel it from within Shiptheory. ...

For your Shiptheory subscription payments, you'll need to pay with a card. As, currently, no other methods of payment are supported. Upon selecting ...

If you're perhaps coming to the end of your trial and are selecting a plan, or perhaps you are moving down a plan level for a quieter time of year, you ...

Only those Completed shipments will be counted against your monthly allowance. These will be shipments that have been booked with your carrier/s, and ...

If you are looking to add a single new channel or carrier integration, and your current plan doesn't allow it, you will need to upgrade first to the nex...

When upgrading your subscription in Shiptheory, if you receive the error: Unable to change subscription. Please contact support. Error message: It ...

Error: You cannot change to this package because you are using integrated labels but this package does not support this feature. Please choose another packa...

If you have used your monthly allowance of labels, you can: 1. Upgrade your plan, this is generally the most cost-effective way, and you can easily downgra...