This is the subject header of the email we send to customers who is about to reach their quota or monthly allowance. We would like to make sure that all our customers are aware of their usage and be able to act accordingly.
Below is a sample email reminder:
Please note that the average number of shipments per day on that warning email is calculated using the past 1-4 days usage, not 30 day. This is to ensure that the average figure is closer to what you are shipping right now, rather than over an entire month.
If you have used your monthly allowance of labels, you can:
1. Upgrade your plan, this is generally the most cost-effective way, and you can easily downgrade next month. To do so head here: https://helm.shiptheory.com/subscriptions/options.
Any remaining time on your plan will be deducted from your next bill.
2. Purchase a temporary bolt-on, these can be done from here: https://helm.shiptheory.com/subscriptions/options. Bolt-ons will only last 30 days, so we recommend only purchasing as much you need to see you through until your plan renews
3. Add a Pay Per Label add-on. For a £10 a month surcharge, we can set you up so that you automatically purchase labels at 5p per shipment, beyond your plan's current allowance. This will be billed at the start of your next subscription payment. This means you won't have to worry about using up your quota each month and have to manually purchase more. Please reach out to a member of support to help get this set up at support@shiptheory.com.