Accessing your Shipping Rules 


To set up your shipping rules; you will first need to navigate to the shipping rules page, which can be found on your account drop down:



From this page, you can then choose to add new rules or manage any existing rules. 


To add a new rule click the "add new rule" button:



Setting up your Shipping Rule


There are three main parts of setting up a rule:



Select a carrier: This allows you to choose from the list of carriers you have set up within your Shiptheory account. Make sure you choose the most suitable carrier for the purpose of the rule.


Select a service: Now that you've chosen your carrier, you will need to select one of the services they offer. Please bear in mind that some services have restrictions on weight, value etc. so make sure the orders you hope to match with your shipping rule meet the conditions of the service.


Edit Formula: The formula of your rule is what allows you to place your own set of conditions against your shipments. Ultimately allowing you to map how orders are processed and booked with specific carriers. You can place multiple conditions against each rule, making them as simple or as intricate as you wish.


Conditions of your rules


Shipping rules are often created using the following conditions:


  • Country - The country you are sending your shipment to. You can choose either "in" or "not in", meaning you can prevent particular carriers/services being used for certain countries if you wish.

  • Shipping Method - Not to be confused with shipping service! The shipping method is information that will be passed through to Shiptheory from your channel, usually specified by your customers upon purchase. You can use custom shipping methods in order to match a rule within your Shiptheory account, but please bear in mind that the shipping method selected for the shipment must match exactly with your rule in order to process successfully.

  • Value - The monetary value of the shipment being sent.

  • Weight - The weight of the shipment; often causing a heavy impact on the shipping services available to you.

  • Postcode/Zipcode - The postcode/zipcode you are sending the shipment to. Similar to 'country', you can select either "in" or "not in" when developing this condition.

  • SKU - The specific product code of your shipment.

  • Boxes - The number of boxes that make up the shipment you are sending. It is important to note that this condition is not supported by all carriers and channels.

  • Recipient Company - This is the name filled out in the "Company" field in the order in Shiptheory.

  • Product Count - This is the amount of products that are being sent in that order. This can only be used if you specify your products from your channel.

  • Delivery Instructions - The delivery instructions specified, these can also be known as "Special Instructions".

  • Recipient Email - For specifying rules for a specific customer, you are able to use the customer email specified in the order.

  • Sender Country - This is the country specified either in your Shipping Location in Shiptheory, or your sender address if you are able to specify from your channel.

  • Sender Postcode - This is also from the sender information, and is either specified from your channel or in the Shipping Location page in Shiptheory.

  • Sender Company - Again, this is the last option from the sender information, the shipper company that is either specified in your channel or in the Shipping Location page in Shiptheory.

  • Day of the Week - If your orders go with different services depending on the day, you can specify here the day of the week in which the order comes into Shiptheory.

  • Time - You can specify a certain time period for orders to match to this rule, such as "after 15:00". This is often used for customers who have cut-off times on their carriers. One important thing here is to ensure your time zone set in Shiptheory matches up to your current time, this can be found in the "Advanced" and then "Personal Details" in your main Shiptheory dropdown.


Rule Importance


Within our advanced settings, you are also able to specify the importance level of each rule, essentially allowing you to assign a higher priority to one shipping rule over another. This feature should be utilised and is particular useful when a shipment meets the conditions of multiple rules within your Shiptheory account. 


As mentioned, rule importance is located within the advanced settings of your account. You can access this through the cog in the bottom left corner of your screen, as shown here:




Remember the higher the number assigned to a rule, the more important it will be. Bigger numbers take priority.




Save, save, save!


Once you've finished setting up your rule, please don't forget to save your work!




If you have any issues or extra questions during this process, please don't hesitate to contact support.